1. BALANCED SCORECARD ONE YEAR ON : A DAY FOR REVIEW AND IDEAS FOR THE FUTURE Bill Dodds 7 February 2007

2. Key Elements of Balanced Scorecard Risk Management Protocols Risk Management Protocols A customer charter A customer charter A formal business plan A formal business plan

3. Key elements of Balanced Scorecard A 3 year strategy for 2006-9 for continuous improvement A 3 year strategy for 2006-9 for continuous improvement A system in place to record verification costs A system in place to record verification costs

4. Change to Auditing Timetable Agreed timetable no longer option Agreed timetable no longer option Agency need flexibility Agency need flexibility Verifiers will be informed individually Verifiers will be informed individually

5. Consultation Advice Corporate team advice Corporate team advice Sustainability of this process Sustainability of this process New approach New approach

6. Education Workshops/Seminars Workshops/Seminars Collective message to all 32 councils Collective message to all 32 councils Opportunities for networking Opportunities for networking

7. Issues Identified by Verifiers Audit team speaking to staff Audit team speaking to staff Marking scheme Marking scheme Audit report Audit report

8. Re-submission process Previous Balanced Scorecard Previous Balanced Scorecard Template Approach Template Approach Submission by 31 March 2007 Submission by 31 March 2007

9. File Template

10. Review of Revised Balanced Scorecards Review of actions Additional information may be requested Additional information may be requested Measurable performance targets Measurable performance targets

11. Improvements Scorecard can now include non-verification work Scorecard can now include non-verification work Only Verification work audited Only Verification work audited Audit visit adjusted to suit Building Standards operation i.e. area offices Audit visit adjusted to suit Building Standards operation i.e. area offices