1. 1.Levoy, B. (2009). The HCAHPS satisfaction survey. Podiatry Management, 28(5), 245. 2.HCAHPS Survey. (2014, March 1). Retrieved April 10, 2015. 3.Fenstemacher, K. A. (2015). No pass zone [PowerPoint slides]. 4.Han, C. H., Connolly, P. M., & Canham, D. (2003). Measuring patient satisfaction as an outcome of nursing care at a teaching hospital of southern Taiwan. Journal of Nursing Care Quality, 18(2), 143-150. 5.Teng, C. I., Hsiao, F. J., & Chou, T. A. (2010). Nurse-perceived time pressure and patient-perceived care quality. Journal of Nursing Management, 18, 275- 284. 6.CDW Healthcare (2014) [Online Image] Retrieved from http://industryview.cdwcommunit.com/ind ex.php/2014/01/06/hcahps-infographic/ 7.Melnyk, R., & Fineout-Overhold, E. (2011). Evidence-based practice in nursing & healthcare: A guide to best practice (2 nd ed.). Philadelphia: Wolters Kluwer/Lippincott Williams & Wilkins. The aim of this project is to evaluate the affect of nursing responsiveness on patient satisfaction. Patient satisfaction is a major influence on hospitals, as patient satisfaction correlates to the likeliness that a patient will recommend the hospital to others. The HCAHPS survey is a tool created to evaluate the patient satisfaction for each specific hospital. If nursing responsiveness is increased with programs such as the No Pass Zone, patient satisfaction will increase and therefore so will patient recommendations. In hospitalized patients, how does increased nursing responsiveness compared to reduced nursing responsiveness affect patient satisfaction within a stay at the hospital? The HCAHPS, or Hospital Consumer Assessment of Healthcare Providers and Systems, survey, in recent years, has become a crucial influence on how hospitals are run and care is provided. 1 This survey focuses on patient satisfaction with the care that is provided to them throughout a stay in the hospital. The questions in the HCAHPS survey cover all aspects of the care provided to them, including some that are specifically directed at the responsiveness of staff: “During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?;” “How often did you get help in getting to the bathroom or in using the bedpan as soon as you wanted?” 2 These questions have led health care staff to take a closer look at nursing responsiveness. It is my aim in this study to look at the relationship between nursing responsiveness and patient satisfaction. Nursing Responsiveness and Patient Satisfaction Alexandra Kolupa State University of New York Institute of Technology Department of Nursing Introduction Methods Recommendations Abstract Results References Acknowledgements Linda Taylor, RN, BSN. Patient satisfaction surveys are an important evaluation tool, not only because it lets nursing supervisors know how successful the staff is at meeting patient’s expectations, but also because it allows hospitals to be aware of where adjustments are needed in order to keep people coming to the facility. 4,5 HCAHPS scores are posted publicly for anybody to see, therefore they build their judgments off of others’ experiences. Increased nursing responsiveness has been proven to improve patient satisfaction. Without patient satisfaction, a hospital will not be able to stay in business. Conclusion PICO Statement To complete this project, a review of the literature was performed. Utilizing the CINAHL Plus database, I researched the terms “nursing responsiveness” and “patient satisfaction” together. I also researched “HCAHPS” in order to obtain more information on the HCAHPS survey and how it works. Finally, I obtained HCAHPS scores from Rome Memorial Hospital. Increased nursing responsiveness increases patient satisfaction. This, in turn, will increase the likelihood of a patient recommended the facility. Without patient satisfaction, patients cannot be expected to come to the facility when they are in need of care. Implementing a policy such as the No Pass Zone will help to increase nursing responsiveness while involving other members of the health care team as well. A No Pass Zone should be implemented in all hospitals. The No Pass Zone is a policy in which any member of the health care team that sees a call bell or hears an alarm should respond. If that member is a non-clinical member of the team (such as a housekeeper or dietary personnel) and the patient needs something out of the member’s scope of practice, the member can inform the patient that they will get somebody that can help. 3 This will help increase response time. Model In my research, I used the Stetler Model of Evidence-Based Practice. This model focuses on five steps: Preparation, validation, comparative evaluation/ decision making, translation/application, and evaluation. 7 This process helped me find, organize, and apply my research to present to the Director of the Rome Hospital medical- surgical floor.