1. Library Services for Customers Aspiring to Obtain U.S. Citizenship

2. Key Services Information and Referral Legal Counseling Instruction Relationship Building Outreach

3. Information and Referral Finding the information that will meet the need Conduct a general conversation in English to determine customer’s oral English proficiency. Recognize possible literacy challenges as indicated by customer’s response to completing Citizenship eligibility self-assessment.

4. Online Citizenship eligibility screening tools A Guide to Naturalization (Naturalization Eligibility Worksheet ) http:// www.uscis.gov/natzguide Citizenshipworks Online Prescreening Interactive Toolkit https://www.citizenshipworks.org/home/prescreening

5. Legal Counseling Providing one piece of information often leads to additional questions – primarily legal in nature. Create Partnerships: Referral to legal counseling Co-location of services Information sessions N400 Clinics Consider library BIA recognition and staff accreditation.

6. Online resources for starting and managing an immigration program Managing an Immigration Program: Steps for Creating and Increasing Legal Capacity https://cliniclegal.org/resources/guides-reports- publications/managing-immigration-program-steps-creating-and- increasing US Department of Justice Recognition and accreditation Program http://www.justice.gov/eoir/recognition-and-accreditation-program

7. Educational Approaches Equipping customers for future participatory citizenship Method Classes Workshops Tutoring/Coaching Components U.S. History/Civics (print/online learning resources) USCIS Website N400 review Mock interviews Field trips “Teaching Moments”

8. Relationship Building New Citizen Civically Engaged = Loyal Customer Library Advocate Mobilize volunteer coaches Host newcomer orientation day Foster peer support Facilitate newcomers’ participation in programs across the Library

9. Outreach One in five children in the U.S. is an immigrant or has immigrant parents

10. Partnerships City Hall Hartford Public Schools Capital Workforce Partners University of CT Various EBOs, FBOs, CBOs USCIS USDOS Welcoming America Catholic Legal Immigration Network, Inc. Project Citizenship

11. Staffing Chief Adult Learning Officer Lead Immigration Counselor (1FT) Immigration Counselors (4PT) Citizenship Project Coordinator (PT ) Adult Education Director Education Site Manager (1FT) ESL Classes Adult Learner Assistant (1PT) Citizenship Classes Secondary Ed COHS / GED Perason Testing Transition Specialist (1FT) Volunteers: Cultural Naviagtors/ Tutors /Mentors Career Pathways for Immigrants Workforce Development Co-located Services Administrative/Data Coordinator Passport Agent

12. USCIS Citizenship Grant FY14 Outcomes

13. Challenge: Serving a growing demand for critical public services with limited resources… Build capacity Expand Partnerships Seek grants Clarify mission Redeploy resources