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GROUP C Sijia C. Hamphry K. Jason N. Alexandru S. Candice S.

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Presentation on theme: "GROUP C Sijia C. Hamphry K. Jason N. Alexandru S. Candice S."— Presentation transcript:

1 GROUP C Sijia C. Hamphry K. Jason N. Alexandru S. Candice S.

2 1. How could the planning process be followed to create a plan for continuous improvements to Lands’ End online customer service?

3 2. If you were hired by Lands’ End to help benchmark its customer service performance, which three companies would you choose and why?

4 3. How could MBO at Lands’ End build a clear hierarchy of objectives, improve goal alignment, and help with implementing plans within the customer services area?

5 4. Of Lands’ End and L.L. Bean, does one firm or the other have any special advantage in respect to planning for future success? Why or why not?

6 REFERENCES csr2.jpg ered.jpg /silver-apple-logo.png 10/gap_logo.jpg

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