1. Digital Key Concepts Management 102 Interviews Professor Estenson

2. Key Concepts Types of Interview Phases of Basic Interview Type of Question Used Tips on Answering Questions Effectively Employment Interviews

3. Types of Interviews Counseling – Emphatic Listening, Non-evaluative feedback Employment – Closed Communication Style Exit – Similar to counseling Grievance or Confrontation Group

4. Additional Types Performance Review Persuasive – Selling ideas or change Telephone – Be prepared. Even dress appropriately, have mirror in front of you and be present not multi-tasking

5. Interview Flow Opening – Rapport (Be prepared and find common ground) – Orientation (Name, why interview being conducted, end state) – Motivation (If interviewing try to motivate person to give accurate information) Question Response Closing (summarize and explain next steps)

6. Questions Closed – yes or no Open-ended Hypothetical Direct (specific answer) Loaded (no right answer) Leading Third-person (how do others view the situation)

7. Organizing Questions Funnel (open-ended to closed) Inverted Funnel (closed to open-ended) Hour Glass Diamond (Closed to open-end then back to specific to end interview

8. Answering Interview Questions Relax Don’t rush to answer If don’t know say so Don’t say more than you want to Listen carefully Be attentive to intentions of interviewer Provide the information you want to provide Avoid yes and no to broad questions Ask questions

9. Job Related Key Concepts The Job Hunt Application Process Job Interview Type of Job Interviews Conducting Interviews Follow up

10. Preparing For the Hunt Network Network (86% of career type jobs found this way) Social Networking Sites (3.9%) Rule of three (each day) – Three information or actual interviews – Three e-mail contacts – Three Letters

11. Resume Conventional – Chronological – Functional – Combination Scanable – Key words E-mail – Reduced to fit into e-mail Web – Link to specific information

12. Integrity In Resume and Interviews Accurate Honest No Exaggeration No Distortions

13. Letter of Application Chance to sell yourself (keep brief no more than one page) Focus on what you can do for the organization

14. The Job Interview Positive Attitude – Energy – Passion – Excitement Positive about – Self – Past Events Internal Locus of Control – Accept responsibility for your life and actions Submissive Style – Focus on making interviewer look good

15. Verbal and Non-Verbal Speak clearly and positively (no arrogant) – Work pitch and tempo (some people when excited voice goes up and they start to speak like folks from LA –like-like-like and a long extended last word in sentence). Gesture and smile often Look directly at interviewer Nod in a positive manner Learn Forward

16. Types of Interviews Non-structured – Dinner, lunch or breakfast – You have the responsibility to make things happen Structure – Office setting Group Virtual (Treat as if you are physically in room with interviewer- dress up)

17. Preparation Questions you want to ask Follow-up interview Thank you notes (handwritten)

18. Conducting Interview (Interviews least scientific but most used to make decisions) Pre-work – Get to know all you can about applicant – Plan environment (where and when) – Organize questions – Practice opening Ask only lawful questions Listen carefully and watch non-verbal cues Verify all references and responses to questions Follow up on what you have learned and your impressions