1. Lesson 29.1 Laws to Protect Consumers
Describe your rights as set forth in the Consumer Bill of Rights.
Describe the protections provided by major federal consumer protection laws.

2. Being a Responsible Consumer
Identify deceptive practices.
Shop smart, including online.
Be aware of prices. Shop at several stores
Understand sale terminology Avoid impulse buying
Plan your purchase Compute unit price
Read labels Check containers carefully
Read contracts Keep receipts and warranties
Compute total cost Ask for references
Be loyal Check up on a business
Wait a day for major purchases

3. Being a Responsible Consumer
Stay informed.
Consumer reports
Read warranties
Read and understand car instructions before using the products.
Analyze advertisements about products before buying
Know the protections offered
Inform appropriate consumer agencies of issues.
Report wants, likes and dislikes to retailers and manufacturers.
Seek redress.
Redress is a remedy to a problem.

4. Fraudulent and Deceptive Marketing Practices
Bait and switch
Fake sales- MC
Low-balling
Pyramid schemes
Pigeon drop
Fraudulent representation
Health and medical product frauds
Infomercials
Internet fraud
Telemarketing fraud
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5. The Consumer Bill of Rights
The right to safety
Protection against products that are hazardous to life and health.
The right to be informed
Protection against fraudulent, deceitful or grossly misleading practices and assurance of receiving facts necessary to make informed decisions.
The right to choose
Access to variety of quality products and services offered at competitive prices (monopoly)

6. The Consumer Bill of Rights
The right to be heard
Representation of consumer interest in formulating government policy and of fair and prompt treatment in enforcement of laws.
The right to redress(remedy)
Buyers have ways to register their dissatisfaction and to receive appropriate compensation for valid complaints.
The right to consumer education
Consumers have the necessary assistance to plan and use their resources to their maximum potential.

7. Federal Consumer Protection Laws
Food, Drug, and Cosmetic Act of 1938
Flammable Fabrics Act of 1953
Meat Inspection Laws
Hazardous Substances Labeling Act of 1960
Kefauver-Harris Drug Amendment of 1962
Cigarette Labeling and Advertising Act of 1965

8. Federal Consumer Protection Laws
National Traffic and Motor Vehicle Safety Act of 1966
Child Protection and Toy Safety Act of 1966
Fair Packaging and Labeling Act of 1966
Permanent Care Labeling Rule of 1972
Toy Safety Act/Generic Drug Act (1984)

9. Federal Consumer Protection Laws
Children’s Online Privacy Protection Act of 1998
Family and Educational Rights and Privacy Act
Health Insurance Portability and Accountability Act

10. Video- crazy labels
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11. Questions
1. What are some of the "unintended consequences" of warning labels?
2. Is there a need for certain warning labels? Why or why not? Are some unnecessary? Which ones?
3. Why do you think products in other countries don't provide the same kind of warnings? Is there a difference between American and foreign consumers? Or is it simply a difference between American and foreign regulations? Do you agree with our regulations?
4. How do you feel about the fact that America ranks number one in lawsuits? Why do you think this is?

12. Lesson 29.2 Agencies to Protect Consumers
Identify national sources of consumer information and assistance.
List and describe state and local agencies and private consumer assistance.
Explain how to contact public officials to express opinions.

13. Sources of Consumer Protection
Federal agencies
State and local assistance
Private organizations
Consumer advocates
Public officials

14. Federal Agencies Department of Agriculture
National Institute of Standards and Technology
Food and Drug Administration
Consumer Product Safety Commission
Federal Communications Commission
Federal Trade Commission
United States Postal Inspection Service
Federal Aviation Administration
Securities and Exchange Commission

15. Chapter 30 Dispute Resolution
MYPF CHAPTER 30
13-SEPT-2001
Chapter 30 Dispute Resolution
The Legal System
Other Ways to Seek Redress

16. Lesson 30.1 The Legal System
Describe the organization of the legal system in the United States.
Explain the legal procedures from complaint to judgment.
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17. Structure of the Legal System
Trial court
Appellate court
Civil court
Criminal court
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18. Court Personnel Judge Clerk of court Court reporter Bailiff Jury
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19. The Federal Court System
The United States Supreme Court
Courts of appeal
District trial courts
Special federal courts
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20. State Court Systems State supreme courts District and circuit courts
County and city courts
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21. Court Proceedings Plaintiff files complaint Defendant is served
Discovery
Trial takes place
The court enters a judgment
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22. Lesson 30.2 Other Ways to Seek Redress
Define remedies available to consumers other than individual lawsuits.
Explain alternative dispute resolution (ADR) options.
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23. Self-Help Remedies Negotiating Withholding payment
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24. Small-Claims Court Matter heard quickly Decision is final
Must represent yourself
No jury
Judge decides the matter
Limit on amount of damages
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25. Class-Action Lawsuits
Legal action in which a large number of people with similar complaints against the same defendant join together to sue.
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26. Sources of Governmental Assistance
Automobiles National Highway Traffic Safety Administration
Collection, Credit State Consumer Protection Division
Drugs/Food Food and Drug Administration
Household Consumer Product Safety Commission
Investment Fraud Federal Trade Commission
Securities and Exchange Commission
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27. Sources of Governmental Assistance
Medical/Dental Sate Board of Medical Examiners
State Department of Commerce
State Board of Dental Examiners
State Health Division
State Board Pharmacy
Medicare Social Security Administration
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28. Sources of Governmental Assistance
Fraud/
Misrepresentation State Consumer Protection Division
Local District Attorney
Local or State Better Business Bureau
Transportation Interstate Commerce Commission
Warranties Federal Trade Commission
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29. Alternate Dispute Resolution (ADR)
Mediation
Arbitration
Voluntary arbitration
Binding arbitration
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