1. Business & Personal Finance Mrs. Holmes

2. Consumer Bill of Rights Airline Passenger Rights Consumer Technology Bill of Rights Patients Bill of Rights

3. The Right to Safety The Right to Be Informed The Right to Choose The Right to Be Heard The Right to Redress The Right to Consumer Education

4. Confirmed Reservations Refunds Delays and Cancellations

5. Time-Shifting Record audio or video for later viewing or listening Space-Shifting Copy contents of CDs and other media to portable devices Backup Copies Backup purchased CDs or other electronic media Platform of Choice Listen on any device Translation Translate legally acquired content into a format that makes it more usable

6. Information Disclosure Choice of Providers Access to Emergency Services Treatment Decisions Respect and Nondiscrimination Confidentiality

8. Food, Drug, and Cosmetic Act Flammable Fabrics Act Meat Inspection Laws Hazardous Substances Labeling Act Kefauver-Harris Drug Amendment Cigarette Labeling and Advertising Act National Traffic and Motor Vehicle Safety Act Child Protection and Toy Safety Act

9. Fair Packaging and Labeling Act Care Labeling Rule Toy Safety Act Generic Drug Act Nutrition Labeling and Education Act Children’s Online Privacy Protection Act Family and Educational Right and Privacy Act (FERPA) Health Insurance Portability and Accountability act (HIPPA)

11. Department of Agriculture National Institute of Standards and Technology Food and Drug Administration Consumer Product Safety Commission Federal Communication Commission Federal Trade Commission United Parcel Inspection Services Federal Aviation Administration Securities and Exchange Commission

12. State Consumer Protection Agency Attorney General Legal Aid Societies Newspaper Independent Consumer Groups Local

13. Better Business Bureau Major Appliance Consumer Action Panel (MACAP) Consumer Advocate National Consumers League (NCL) Federal Citizen Information Center (FCIC) Consumers Union Consumer Reports