1. Managing Consumer Problems
How will you identify potential problems with health care
products?

2. In this lesson, you will learn to:
Lesson Objectives
In this lesson, you will learn to:
Identify potential problems with health care products and services
Explain methods for addressing critical health issues that result from fraud

3. Problems with Products
When Buying and Returning Products
Find out about a seller’s return policy before purchasing a product.
Purchase the product.
Good Product
Defective Product
Return to the store.
Return to the manufacturer.

4. Problems with Products
When Returning a Product
Information in the product warranty will help you determine which course of action to follow.
Before you attempt to return a product, reread the instructions to make sure that you are using the product correctly.
Put your reasons for returning the item in a letter and keep a copy for future reference.
Return the item in its original packaging.
If you are mailing the item, get a shipping receipt to prove that you sent it.

5. Fraudulent Products Health Fraud
Some individuals and businesses employ fraud to sell defective
products or ineffective services.
Several types of products are particularly susceptible to
health fraud:
Weight-loss products claim that a person can lose weight virtually overnight.
Beauty and anti-aging products may work temporarily, but none offer permanent results. Products that aren’t approved by the Food and Drug Administration (FDA) may harm you.

6. Fraudulent Treatments
Health Fraud
Fraudulent Treatments
Another type of health fraud involves clinics that specialize in “miracle” cures for ailments.
These methods are ineffective and may even be dangerous.
However, not all clinics offering specialized treatments are fraudulent.
Check with a health care professional before seeking treatment at such a clinic.

7. Other Problems with Health Services
Health Fraud
Other Problems with Health Services
Health care professionals can sometimes be negligent or guilty of malpractice.
To make sure that you are getting the best medical
treatment possible, you can:
Get a second opinion from another health care professional for any major health concern.
Get help from a regulatory organization such as the American Medical Association if you have a critical problem with a health care professional.

8. Methods for Addressing Consumer Problems
Health Fraud
Methods for Addressing Consumer Problems
If you try to resolve a critical health problem with a product
and are dissatisfied with the result, seek help from:
Business organizations such as the Better Business Bureau (BBB).
Consumer advocates such as the Consumers Union.
Local, state, and federal government agencies such as the Consumer Product Safety Commission.

9. Q. Fraud is an act of deceit or trickery, whether deliberate or not.
Quick Review
Choose the appropriate option.
Q. Fraud is an act of deceit or trickery, whether deliberate or not.
True
False

10. A. False. Fraud is a deliberate act of deceit and trickery.
Quick Review - Answer
A. False. Fraud is a deliberate act of deceit and trickery.
Click Next to attempt another question.

11. Quick Review
Q. Under what circumstances might you want to seek a second medical opinion?
You’re not feeling well, and want lots of medical choices.
2. You’re having major health concerns, such as those involving surgery.
3. Someone you know has had a second medical opinion, and liked the results.
4. Your condition is making you anxious, and the more medical input, the better.

12. Quick Review - Answer
A. 2. You’re having major health concerns, such as those involving surgery.
You might want to seek a second medical opinion under this circumstance: any major health concerns, such as those involving surgery.
Click Next to attempt another question.

13. Quick Review
Choose the appropriate option.
Q. A person can file suit in a small claims court no matter what amount of money is involved
True
False

14. Quick Review - Answer
A. False. A person can file suit in a small claims court only if the legal dispute involves amounts of money below a certain number.
Click Next to attempt another question.

15. Quick Review
Choose the appropriate option.
Q. Local, state, and federal government agencies such as the Consumer Products Safety Commission have effectual criteria to distinguish between an effective complaint against a health care product that didn’t fulfill its claim and an ineffective complaint.
True
False

16. Quick Review - Answer
A. True. Local, state, and federal government agencies such as the Consumer Products Safety Commission have effectual criteria to distinguish between an effective complaint against a health product that didn’t fulfill its claim and an ineffective complaint.

17. End of Lesson 3
Click Home to view the Main menu.

18. Fraudulent Products Health Fraud
Some individuals and businesses employ fraud to sell defective
products or ineffective services.
Several types of products are particularly susceptible to
health fraud:
Weight-loss products claim that a person can lose weight virtually overnight.
Beauty and anti-aging products may work temporarily, but none offer permanent results. Products that aren’t approved by the Food and Drug Administration (FDA) may harm you.
Fraud is deliberate deceit or trickery.

19. Fraudulent Products Health Fraud
Some individuals and businesses employ fraud to sell defective
products or ineffective services.
Several types of products are particularly susceptible to
health fraud:
Weight-loss products claim that a person can lose weight virtually overnight.
Beauty and anti-aging products may work temporarily, but none offer permanent results. Products that aren’t approved by the Food and Drug Administration (FDA) may harm you.
Health fraud is the sale of worthless products or services that claim to prevent diseases or cure other health problems.

20. Other Problems with Health Services
Health Fraud
Other Problems with Health Services
Health care professionals can sometimes be negligent or guilty of malpractice.
To make sure that you are getting the best medical
treatment possible, you can:
Get a second opinion from another health care professional for any major health concern.
Get help from a regulatory organization such as the American Medical Association if you have a critical problem with a health care professional.
Malpractice is the failure by a health professional to meet accepted standards.

21. Methods for Addressing Consumer Problems
Health Fraud
Methods for Addressing Consumer Problems
If you try to resolve a critical health problem with a product
and are dissatisfied with the result, seek help from:
Business organizations such as the Better Business Bureau (BBB).
Consumer advocates such as the Consumers Union.
Local, state, and federal government agencies such as the Consumer Product Safety Commission.
Consumer advocates are people or groups whose sole purpose is to take on regional, national, and even international consumer issues.

22. A. Correct! Fraud is a deliberate act of deceit and trickery.
Quick Review - Answer
A. Correct! Fraud is a deliberate act of deceit and trickery.
Click Next to attempt another question.

23. Quick Review - Answer
You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

24. Quick Review - Answer
A. Correct! You might want to seek a second medical opinion under this circumstance: any major health concerns, such as those involving surgery.
Click Next to attempt another question.

25. Quick Review - Answer
You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

26. Quick Review - Answer
A. Correct! A person can file suit in a small claims court only if the legal dispute involves amounts of money below a certain number.
Click Next to attempt another question.

27. Quick Review - Answer
You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

28. Quick Review - Answer
A. Correct! Local, state, and federal government agencies such as the Consumer Products Safety Commission have effectual criteria to distinguish between an effective complaint against a health product that didn’t fulfill its claim and an ineffective complaint.

29. You have answered the question incorrectly
You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.