1. Sílvia Rocha Functional Analyst at

2. What did Information Management Degree gave me? The “principles to the acquisition, organization, control, dissemination and use of information relevant to the effective operation of organizations of all kinds” Tom Wilson in: International Encyclopedia of Information and Library Science, 2002 “ […] information is not a unitary concept, but takes different forms at different integrative levels and must be explored by methods appropriate to those levels.” Tom Wilson in: Knižnicná a informacná veda [Library and Information Science], 2002 “The development of information technology and its use in offices in all kinds of organisations has drawn attention to the fact that the creation, transmission, organisation and use of information cost money. Information has become recognised as a resource in organisations […]” Tom Wilson in: The Electronic Library, 1985

3. Where did it took me? Quality Information Systems Implementation (ISO 9001:2000) 2006: Câmara Municipal da Maia From 2006 – 2007: Escola Artística “Árvore” Business Consulting From 2007 – 2008: VP Consulting Functional Analysis From 2008 – 2012: ALERT Life Sciences Computing

4. The Functional Analyst Work – The challenge of “pleasing” everyone Functional Analysis The Company Board Results: Detailed and Fast Work Costs: Low! The Customer Results: Detailed Documentation/ Lot of Attention/ “Take your Time” Costs: Low! The Development Team Results: Direct and Concise Documentation Costs: “Whatever”

5. The Functional Analyst Work – The challenge of “pleasing” everyone Functional Analysis The Company Board Results: Detailed and Fast Work Costs: Low! The Customer Results: Detailed Documentation/ Lot of Attention/ “Take your Time” Costs: Low! The Development Team Results: Direct and Concise Documentation Costs: “Whatever” THE MAJOR CHALLENGE??

6. The Functional Analyst Work – The challenge of “pleasing” everyone Functional Analysis The Company Board Results: Detailed and Fast Work Costs: Low! The Customer Results: Detailed Documentation/ Lot of Attention/ “Take your Time” Costs: Low! The Development Team Results: Direct and Concise Documentation Costs: “Whatever” COMMUNICATION!!!

7. What’s the best way to communicate, then? TO FIND THE SAME LANGUAGE!

8. MACRO-PROCESS ACTIVITY PROCESS TASK

9. MACRO-PROCESS Input Start Event Output End Event PROCESS 1PROCESS 2PROCESS 3

10. PROCESS Input Start Event Output End Event ACTIVITY 1 ACTIVITY 2 ACTIVITY 3 ?

11. Input Start Event Output End Event ACTIVITY TASK Norms/Rules/Legislation Resources

12. Input Start Event Output End Event ACTIVITY CONCEPTS Norms/Rules/Legislation Resources Within this category it should be included all the support and normalization information, Like internal norms, legislation, KPI, etc. Within this category it should be included all the resources used to perform the activity: Human Resources, Information Systems, Forms, etc. The Start Event is an ACTION/ STATUS/ MOMENT that allows the beginning of the activity The Input is the DATA that allows the beginning of the activity The End Event is an ACTION/ STATUS/ MOMENT that is originated by the activity perfomed and that will initiate the next activity The Output is the RESULT of this activity and that will be the Input of the next.

13. Questions? Thank you! silvia.rocha@alert-online.com