1. Program Review Section III Training Sacramento City College Student Services Division Fall 2008

2. Section I & II KeyStrategicProgramIssuesSectionIIIEstablish“ProgramPriorities” Unit Plans “Objectives”“Outcomes”“Resources” Mission, Vision, & Values Annual Unit Planning Process Student Support Services Plan “Guiding Principles” Program Review Context&Scope Program Review Process College Strategic Goals Oct, 21 st – Nov 12 th Nov 13 th – Dec 5 th

3. Today’s Agenda Section III Overview Section III Overview  General Introduction  Program Priorities What is a “Priority”? How does one go about creating a “Priority” How many “Priorities” should my program create?  Objectives What is a “Objective”? How does one Write a “Objective” How Many “Objectives” should my program create? How are these “Objectives” linked to the Annual Unit Plan?

4. Program Priorities What is a “Priority”?  “Something of greater importance than something else”  “The most important thing that must be dealt with first”  “The right to be or go before others”  “A Focal Point for our best efforts, time and energy” Characteristics of a “Priority” Characteristics of a “Priority”  It recognizes the existence of a gap in results between what is, and what should be.  It reflects a commitment to close, eliminate, or decrease the gap in results.

5. Creating a “Priority” Preparation: Establish the Context  Student Services Guiding Principles  Program Review Strategic Issues & Data Collection, Analysis & Summary Identify Gaps in Results  What is – Current Results  What should be – Future Results Make a Priority: Close the Gap

6. Identify Gaps What is – Current Results  “…students are waiting for intake appointments up to one month during peak registration time, waiting up to 2 hours for a drop-in appointment and up to six weeks before they have an appointment to begin LD testing. The students do get their services and proctored testing, but it is not as timely as it should be. Alternate media, assistive technology, and sign language interpreting, are all increased to support students. However, as the DSP&S program continues to grow, these services will also be impacted.” What should be – Future Results  Students are served in a timely fashion, whether that is through appointment or by drop-in; whether that is for testing, counseling or other services.

7. Make a Priority: Close the Gap Service Delivery Service Delivery: The program will ensure that all students receive needed services in a timely fashion, regardless of the time of year. Process revisions, resource enhancements and/or other operational changes will conducted to significantly reduce the wait times students currently experience. Characteristics  Ends vs. Means  It recognizes the existence of a gap in results.  It reflects a commitment to close, eliminate, or decrease the gap. How Many Priorities?  Approximately 3 to 5

8. Objectives Actions Definition: Actions that support the completion of a goal or priority. Qualities: S.M.A.R.T.E.R  Specific:The objective is written for a specific result, a single topic or area of performance.  Measurable: The objective contains a measurable component.  Actionable: The objective reflects action.  Results: The objective defines the results to be achieved.  Time: The objective has a time target.  Encompassing: The sum total of the objectives are encompassing, that is they align and support one another.  Reviewed: Objectives are evaluated and reviewed to check relevance.

9. Writing Objectives: Examples Hire a full-time faculty member with expertise in innovative teaching strategies to expand HCD course offerings. Work with College Department of Planning, Research, and Institutional Effectiveness to develop and distribute a department-wide student satisfaction survey to assess the department’s success in serving an increasingly diverse student community. Expand HCD course offerings by hiring a full-time faculty member with expertise in innovative teaching strategies. Determine the extent to which a more diverse student body is satisfied with currently provided departmental services by working with the Department of Planning, Research, and Institutional Effectiveness in developing and administering a student satisfaction survey. Not SmartS.M.A.R.T.E.R.

10. Writing Objectives: Examples Increase recruitment at local feeder high schools by participating in campus events that target high schools and by hosting an open house in the newspaper newsroom that invites high school newspaper advisers and their students to see our publications and to ask questions about our program to faculty and college journalism majors. Increase the matriculation of high school students from local feeder high schools into the Journalism program by participating in one or more campus events that target high school students; and by hosting a newsroom open house for high school newspaper advisors and their students. Not SmartS.M.A.R.T.E.R.

11. Writing Objectives: Examples Expand HCD course offerings by hiring a full-time faculty member with expertise in innovative teaching strategies. Determine the extent to which a more diverse student body is satisfied with currently provided departmental services by working with the Department of Planning, Research, and Institutional Effectiveness in developing and administering a student satisfaction survey. S.M.A.R.T.E.R. The increased number of HCD Courses offered in Fall 2010 compared to Fall 2009 The addition of a full-time faculty member with expertise in innovative teaching strategies ? Outcome Measures.

12. Writing Objectives: Examples Increase the matriculation of high school students from local feeder high schools into the Journalism program by participating in one or more campus events that target high school students; and by hosting a newsroom open house for high school newspaper advisors and their students. ? Not SmartOutcome Measure

13. Objectives How Many Objectives?  As Many as you need to fully Address a Priority How are these “Objectives” related to the Annual Unit Planning Process?

14. Program Review (Section III): Training & Work Sessions Trainings Program Review: Section III Trainings  Thursday, Oct 23 rd 1:30 – 3:00 pmCity Café #1  Tuesday, Oct 28 th 2:30 – 4:00 pmCity Café #1 Work Sessions Program Review: Section III Work Sessions  Monday, Nov 3 rd 11:30 – 1:00 pm City Café #1  Wednesday, Nov 5 th 1:30 – 3:00 pm City Café #2

15. Focus on the Front Door: Student Services will ensure that all new students feel welcomed and that, from their earliest experience with the college, they are channeled into and actively engaged in the experiences that matter most to their academic success. Create a Culture of Evidence: Student Services will ensure that its plans and actions are both meaningful and measurable. We will use evidence (data) within a collaborative framework to develop a shared sense of meaning, to guide our decisions and to assess and continually improve our services. Invest in Each Other: Student Services will support and invest deeply in the growth and development of one another in the spirit of collegiality, understanding that improving our service to students requires deep collaboration across our student services units, our college, and our community. Close the Gap: Student Services will create a supportive and dynamic campus environment that preserves and enhances the diversity and equity of students. In collaboration with the entire college community, we will identify and remove institutional barriers to student access and success, and thereby, close the access and achievement gaps for those who have been historically underrepresented and underserved by higher education. One College, Many Locations: Student Services will ensure the consistent delivery of high-quality comprehensive services through the varied ways in which students access the college, be it in-person, at the main campus or outreach centers, or on-line. Student Services: Guiding Principles