1. Quality system With no system of quality control how do you distinguish between the good, the bad and the ugly? quality assurance is all the planned and systematic activities implemented within the quality system to provide confidence that the project will satisfy the relevant quality standards

2. Quality Assurance Quality assurance is often provided by quality assurance department or similar organization It should be performed throughout the project Another goal of quality assurance is continual quality improvement

3. Quality Assurance Assurance may be provided to the project management team and to the management of the performing organization, it may be also provided to the customer and other not actively involved in the work of the project.

4. Quality assurance inputs Quality management plan Results of quality control measurements Operational definitions

5. Quality Assurance tools and techniques Quality planning tools and techniques –Benefit cost analysis –Benchmarking –Flowcharting –Design of experiments –Cost of quality Quality audits: –a structured review of other quality management activities –The objective of a quality audit is to identify lessons learned that can improve performance of this project

6. Quality assurance Output Quality Improvement –it includes taking action to increase the effectiveness and efficiency of the project to provide added benefits to the project stakeholders