1. Project Communication Management

2. Relevance of Project Communication Management
Communication is considered the life-blood of a project. Hence, it is necessary to undertake it through systematic project communication management.
Key basic questions addressed in project communication management include who gets what information, when and how often, in what format and through which channel(s).
Project communication management is a means for ensuring that the project stakeholders are kept „satisfied“ and do not create complications in the course of the project‘s life-cycle. It also helps to forestall undesirable surprises, omissions etc. which may adversely affect the project‘s scope, cost and time.

3. Project Communication (Effectiveness and Efficiency)
Effective project communication means meeting the informational needs of the project stakeholders to a level which enables them to properly perform their roles and responsibilities. Many potential adverse impacts for the project can be avoided in this case.
Efficient project communication means that the communi-cation is taking place with a reasonable (i.e. not excessive) input of project resources.
The intensity and complexity of project communication depends on the nature of the project. In general, projects with more diverse internal and external stakeholders will be require more intricate communication management.

4. Project Communication Management (The PMI Standard)
According to the PMI, project communication management encompasses the following four processes:
Communication Planning: Determing the information and communication needs of the project stakeholders.
Information Distribution: Making needed information avail- able to the stakeholders in a timely manner.
Performance Reporting: Collecting and distributing perfor- mance information.
Managing Stakeholders: Managing communication to satisfy the requirements of and resolve issues with stakeholders

5. Project Communication Management (The PMI Standard)

6. Project Communication Management (The Project Communication Planning Process)
Inputs
Tools & Techniques
Outputs
Enterprise Environmental Factors
Communication Requirements Analysis
Organizational
Process Assets
Communication Management Plan
Project Scope Statement
Communication Technology
Project Management Plan (Assumptions, Constraints)

7. Guidelines for Project Communication Plans
Effectiveness
Efficiency
Realism
Recipent Focus
Transparency
Flexibility
Customizability
Proportionality
Inclusiveness
Innovativeness
Generates Confidence
Simplicity
Balanced
Documented
Proactive
Cultural Sensitivity
Continous Improvement
Clear Responsibilities
User Feedback
Lessons Learned
Legal / Policy Compliance

8. Project Communication Management (The Information Distribution Process)
Inputs
Tools & Techniques
Outputs
Communication Skills
Organizational Process Assets (Updates)
Information Gathering & Retrieval Systems
Communication Management Plan
Information Distribution Methods
Requested Changes
Lessons Learned Process

9. Project Communication Management (The Performance Reporting Process)
Inputs
Tools & Techniques
Outputs
Work Performance Information
Information Presentation Tools
Performance Reports
Performance Measurements
Performance Information Gathering & Compilation
Forecasting
Forecasted Completion
Status Review Meetings
Requested Changes
Quality Control Measurements
Time Reporting Systems
Recommended Corrective Actions
PMP (Performance Management Baseline)
Organizational Process Assets (Updates)
Cost Reporting Systems
Approved Change Requests

10. Project Communication Management (The Manage Stakeholders Process)
Inputs
Tools & Techniques
Outputs
Communication Management Plan
Resolved Issues
Communication Methods
Approved Change Requests
Approved Corrective Actions
Issue Logs
Organizational Process Assets
Organizational Process Assets (Updates)
Project Management Plan (Updates)