1. Agenda  Recap of course material  Activity: Session closure and evaluation  Action forward  Mode of Monitoring and review success of course

2. Slide 2 Recap of course material Change Management- Session Closure and Wrap up

3. Slide 3 Change is a “journey” not an “event”. Change Management is about getting there, about navigating the journey, mapping the journey for an organisation to manage its way from its current situation, through a transition state, to a desired situation and preparing the organisation for change. Change Management involves: planning and designing the components of the change program managing the implementation of the program, and the process of change and to minimize disruption and maximize benefits continuously monitoring progress and fine-tuning the change journey as required Recap of course material Change Management- Session Closure and Wrap up

4. Slide 4 What Happens if We Do Manage Change? Recap of course material Change Management- Session Closure and Wrap up

5. Slide 5 Recap of course material Change Management- Session Closure and Wrap up e-Governance in managed Change Environment: - Will ensure realistic setting of expectations and identification of barriers upfront. - Employees will be able to acknowledge, understand and adapt to change much faster reaping higher than normal benefits and driving organizational performance. e-Governance: Unmanaged Change: - Employees realizing the complexity of change develop a feeling of powerlessness, despair and a sense of unfulfilled potential. - This pulls down the organizational performance and prolongs the time taken to accept and adapt to the change measures High Expectations Realization of effort & complexity Despair Light at the end of the tunnel Better than before Organizational performance Time Manage Expectations Manage Expectations Prepare stakeholders, minimize confusion & frustration Engaged stakeholders embrace, rather than just accept changes Managing change will help us minimize the length and breadth of the performance and motivation dip that most change efforts cause

6. Slide 6 Change Management issues in e-Governance projects: Attitudes of people towards technology Processes have acquired rigidity and have become an end in themselves Underlying Assumptions: Security, Suspicion Perception of loss of power, authority and discretion Ignorance of capabilities of tools and benefits Lack of faith in digital documents Lack of ownership/leadership Recap of course material Change Management- Session Closure and Wrap up

7. Slide 7 Recap of course material Change Management- Session Closure and Wrap up Successful Change Compelling Vision Leadership Commitment Embed and Sustain Change Effective Communication Measure Change Capacity Building / Training Stakeholder Commitment & Ownership

8. Slide 8 “The design and implementation of reform initiatives should be based on an understanding of the underlying political and social processes at the core of government that determine the motivation and behavior of stakeholders…” “Stakeholder analysis should be standard practice, and an integral part of program and project design” Effective communication Change Management- Session Closure and Wrap up

9. Slide 9 The introduction of e-Governance calls for a change in behavior by members of society Opposition is inevitable and must be expected, but can be minimized with a strategic communication program e-Governance agenda should not be driven solely by technology, but be focused on meeting citizens’ needs through the use of technology Main Communication Needs in e-Governance: Build support and promote its usage  Internally: within state bodies, and  Externally: among end-users It is crucial to segment stakeholders as well as to understand their interests and concerns regarding the introduction of e-Governance Why Communication is Important Change Management- Session Closure and Wrap up

10. Slide 10 Activity: Session closure and evaluation Change Management-Session Closure and Wrap up

11. Slide 11 What are the things that you would do to apply this learning on the Job? Action forward Change Management-Session Closure and Wrap up

12. Slide 12 Feedback Mode of Monitoring and review success of course Change Management- Session Closure and Wrap up

13. Slide 13 Thank you.