1. What’s coming next?

2. Mental health services This year we hope to be working with all mental health trusts in England voluntary sector organisations some homelessness agencies

3. Social care Pilot in BUPA care homes Perhaps some other providers too

4. Evaluation Major one year evaluation Funded by the Health Foundation Looking at Patient Opinion in the context of patient complaints and feedback

5. What about the site? Support from Channel 4 Traffic Usability Support from Sheffield University Advanced text analysis Work with NHS Choices More sharing between the sites

6. NHS Nudge Learning how to use the web to Go beyond feedback Touch, move and inspire Move to action Change culture Improve services