1. Bahadır Barut Sabancı University Information Center

2.  History  1961 Libraries Committee  Borrowing books from domestic and foreign libraries  1982 (YÖK) Council of Higher Education  1983 Documentation Center was established in (YÖK)  1985 Photocopy Request Form  1987 Book/Photocopy Request Form

3.  TO-KAT (TOplu KATalog) Union Catalog since 2007  Created by Turkish Academic Network and Information Center (ULAKBİM)  Yordam Union Catalog  YORDAM 2001

6. KİTS (Interlibrary Loan Tracking System )  Anatolian University Libraries Consortium (ANKOS)  ANKOS Collaboration Research Group 2006  In the 8 th meeting of ANKOS in 2008  KİTS is a multiuser, online application Put into practice by 7 member institutions in July 2008  İstanbul Technical University  Sabancı University  Marmara University  İstanbul Commerce University  Bahçeşehir University  Kadir Has University  İstanbul Bilgi University KİTS has now 172 members and it is an ever-developing system whose number of members is rapidly increasing

9. TÜBESS (Document Supply System in Turkey ) since 2011  Developed by (Turkish Academic Network and Information Center (ULAKBİM))  TÜBESS Participation Agreement

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15. support  to support Sabancı University's educational programs information  to meet the information needs of its members cooperate  to cooperate with the other institutions at the national and international level organize  to organize comfortable study environment

18.  User-oriented  Perfectionist service understanding  High quality service and product  Creative, innovative and flexible structure  Open communication  Proactive  Integrated system  Learning how to learn  Cooperative and participative  Respectful to the thoughts of the users and the copyrights

19.  To meet Sabancı University members’ information and document needs  Contribute to national and international knowledge  Fulfil the requests on the information resources  Meet similar requests made by other institutions  Academic members, retired academic members, administrative staff, students, graduates and retired employees  Innovative Millennium library automation system  All ILL operations are executed by ILL module of Millennium

20. The Academic members, retired academic members, administrative staff and students of Sabancı University may request information resources that are not available in the collections of Sabancı University Information Center from other institutions.  ILL Request Form over the website ILL Request Form  5 books at a time  Copyright Law  Incomplete bibliographic data  Without any delay  Second notification  Extension  Lost or damaged User Types Domestic /Foreign Academic and Emeritus Members5 Graduates5 Undergraduates and Exchange Students3 Administrative staff2 Alumni and Retirees0

21.  The academic, emeritus and administrative staff, students and alumni and retirees.  Article, Chapter in Books and Conference Proceedings Request Form  Copyright Law  Notifications 3 rd, 7 th and 15 th working days  Incomplete bibliographic data (3 days) User TypesDomesticForeign Academic and Emeritus Members5015 +5 article / 50$ Graduates2510 +3 article/ 25$ Undergraduates and Exchange Students105 Administrative staff23 Alumni and Retirees23

22.  ILL Request Form ILL Request Form  ill-documentsupply@sabanciuniv.edu  The requests are processed in 1-3 working days.  Domestic resources may be 2-3 days  Foreign resources, it may be 2-3 weeks

23.  TO-KAT  YORDAM Union Catalogs  OCLC WorldCat  KİTS  OCLC WorldShare

24.  Return date is attached to the front cover  Books are delivered to the Circulation Desk  Users are informed via e-mail  Owner doesn’t take the ILL book within 1 week, second notification  Returned to the supplying institution  6 months

25.  Generally 30 days  Some institutions 15 days  e-mail  Phone  3 days before the return date  According to the rules of lending library

27.  92% of the requests were fulfilled in 2014  Satisfaction rate 99%

28. ILL users’ expectations can be listed in three parts  Fast access to the requested resource.  Continuous feedback on the status of the requested resource.  Fulfilment of their request on extension of loan period.

29. Sending the requests by e-mail instead of webform

30.  Making the requests with inadequate bibliographic data  The request owners’ failure to review the collection before making a request  The scarcity of specialized ILL librarians  Late turnaround time by the supplying institutions  High costs for supplying articles  The problem of copyright for the supplied articles  The users’ failure to take the supplied articles

31.  The long shipping time and customs problem for the books supplied from abroad  High postage and shipment costs  Extension of loan period of the domestic and foreign resources  The low limit of books enforced by some domestic institutions  The request owner’s failure to comply with the rules (delaying or damaging the books)  The communication problems experienced in OCLC WorldShare

32. Reliability of web discovery tools in reviews

33.  Specific ILL librarian  Use KİTS more efficiently  Full knowledge about the databases and all collections  Combine two automation systems KİTS and TÜBESS  YÖK  User satisfaction  Flexible on extension of loan period and book limits  Supplying period  Feedback and continuous notifications  International discussions websites as well as the current literature

34. Thank you bbarut@sabanciuniv.edu