1. © 2010 Jones and Bartlett Publishers, LLC

2. Chapter 1 Overview and History of Organizational Behavior © 2010 Jones and Bartlett Publishers, LLC

3. Learning Outcomes After completing this chapter, the student should understand the: The definition of organizational behavior. The importance of the Hawthorne studies to the study of organizational behavior. The importance of McGregor’s Theory X Theory Y to the study of organizational behavior. The major challenges facing today’s and tomorrow’s healthcare organizations and healthcare managers. The difference between organizational behavioral (OB), organization theory (OT), organizational development (OD) and human resource management (HRM). © 2010 Jones and Bartlett Publishers, LLC

4. What is OB? Organizational behavior (OB) is the study of individual and group dynamics within an organization setting. © 2010 Jones and Bartlett Publishers, LLC

5. The Goals of OB OB attempts to explain why individuals and groups behave the way they do within the organizational setting. OB tries to predict how individuals and groups will behave based on internal and external factors. OB provides managers with tools to assist in the management of individuals’ and groups’ behaviors so they willingly put forth their best effort to accomplish organizational goals. © 2010 Jones and Bartlett Publishers, LLC

6. Why is OB Important to Healthcare Managers? Different mix of health-related occupations Service-related intensity of the industry Changing demographics of patients and the healthcare workforce Interrelating forces shaping tomorrow’s healthcare organizations © 2010 Jones and Bartlett Publishers, LLC

7. History of OB “Taylorism” – the traditional or classical management approach Hawthorne Studies – the beginning of the human relations/behavioral management movement McGregor’s Theory X and Theory Y © 2010 Jones and Bartlett Publishers, LLC

8. Related Fields of OB Organization Theory (OT) Organizational Development (OD) Human Resources Management (HRM) © 2010 Jones and Bartlett Publishers, LLC

9. Topics to Be Discussed Throughout the Course Diversity Perceptions and Attitudes Communication Motivation Leadership Stress and Conflict Management Group Dynamics Working in Groups Teams and Team-building Managing Organizational Change © 2010 Jones and Bartlett Publishers, LLC