1. The New Challenge in Social Work Change Management and Leadership Charles R. Howard, Ph.D., MSW, CSWM President & CEO CR Howard and Associates Washington, D.C. crhowardandassociates@msn.com

2. Workshop Objectives Present some examples of change management models Apply some methods for understanding change in organizations Draw parallels of Change Management and Leadership in Social Work Discuss what Social Workers can do to effect change

3. What is Change Management The one thing constant in life is change, it’s here to stay and you can’t run away from it or make it go away. Doing more with less Changing work environment Addressing factors that will create resistance to change Types of Change to manage: Agency mission or vision changing Changing client/customer needs, requirements and expectations Workplace needs based on generational differences Your Boss/Supervisor was replaced You’ve been promoted and must learn a whole new job

4. What is Change Management(cont.) Will discuss four types of Change Models 1.Lewin’s Change Mgt. model 2.Mckinsey 7-S Change model 3.Kotter’s 8 step Change model 4.Dale Carnegie Change mgt. model

5. Change Management VS Change Leadership Technological Innovations for the Human Service Professional The meaning of time for Human Service Professionals It takes hard work to make change happen Change won’t happen if not supported by upper management Change is about people, do people support the change Change is a process, not a program

6. S. W. Future Challenges Multi-generational & cultural workforce Economic disparities/Shrinking resources Technology /Technological advances Communication Immediacy/Can Social Work keep up in a fast- paced world of change? Leadership skills/Coping with change in the workplace

7. Biggest Challenges facing S. W. Attracting and keeping good people Provide a career path and growth plan for your employees Average young person today (Gen. Y or Mill.)Stay with employer 3 yrs. Young people no longer staying in job for life (what is a career path for them) Equalizing technological knowledge among the team Develop training programs to increase Tech. knowledge and use Leveraging the tech. intelligence within the agency Training your good people to be great leaders and exceed their own abilities

8. Biggest S. W. Challenge (cont.) Leaders aligning their teams to focus on innovation ands growth Peer mentoring and coaching established Connecting an established employee experienced in the organization for some time paired with a young up and coming employee sharing strategies, etc.; which allows for innovation and growth between both employees and the organization

9. What Must Social Workers Do: How fast are you changing? Increasing need to adapt your skills Changing your Tech. face at work Building on your network Keeping up with the pace of change; align yourself with the natural change around you

10. What Must Social Workers Do As social work considers it’s approach to future Leadership, We must as a profession recognize a paradigm shift in going forward at a faster pace with shifting expectations.

11. The New Challenge in Social Work: Change Management and Leadership Thank You! Charles R. Howard, Ph.D., MSW, CSWM CR Howard and Associates Washington, D.C. 20008 crhowardandassociates@msn.com