1. Internet Access Services (IAS) – Managing the University’s Internet Costs.

2. 1. Introduction to IAS 2. University Requirement for IAS 3. Impact to University 4. Rollout Strategy Topics:  TOPICS  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

3. 1.IAS = Internet Access Services 2.IT system used to account, quota and report on Internet download 3.First introduced 1999 in response to an Executive request to manage increasing Internet costs. Introduction to IAS:  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

4. Why we need IAS – Avg Annual 27% Increase in Download  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

5. 1.University Internet allocation determined by budget (2007 budget allows approx 20Tb) Impact to University:  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

6. 1.University Internet allocation determined by budget (2007 budget allows approx 20Tb) 2.Replacement Technology with Jet System - existing system EoL  Old system relies on http proxy traffic  New system: JET-SSG router traps all non 32 outbound traffic Impact to University:  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

7. 3.Extends quota system to staff (previously only students received quotas) Impact to University:  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

8. 3.Extends quota system to staff (previously only students received quotas) 4.Quotas based on “plans”  Monthly “plans” to suit requirements  No actual “cut-off’, instead shaping  Plans automatically re-set at EoM Impact to University:  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

9. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

10. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy 1.After logging in a popup window will display useful information about your IAS account 2.Leave this popup window minimised while you work and Click “Logout Now” when finished working

11. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy 1.After logging in a popup window will display useful information about your IAS account 2.Leave this popup window minimised while you work and Click “Logout Now” when finished working

12. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy 1.After logging in a popup window will display useful information about your IAS account 2.Leave this popup window minimised while you work and Click “Logout Now” when finished working

13. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy 3.“Account Management” allows you to check your quota allocation and usage history 4.A handy link to the IAS website is also provided

14. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy 3.“Account Management” allows you to check your quota allocation and usage history 4.A handy link to the IAS website is also provided

15. Proposed Plans and Cost  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy

16. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy FAQ What are Internet Access Quotas All students and staff will receive a monthly quota allowance to support study and work requirements. Quotas will be based on Internet ‘plans’ with all staff and students in the “Base” plan by default. The following plans are available for Students and Staff: StudentsMonthly (Mb)Annual Quota (Gb) Base2002.4 Standard3504.2 Enhanced7509 UnlimitedUnlimitedUnlimited StaffMonthly (Mb)Annual Quota (Gb) Base3504.2 Standard5006 Enhanced100012 UnlimitedUnlimitedUnlimited

17. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy FAQ How is my Internet Access Quota Updated Internet plans will be automatically reset at the beginning of the new calendar month to refresh available quota for all students and staff, unless on the “Unlimited” package in which case there are no quota restrictions on download. This means regardless of how much quota you have used, your quota will be reset to reflect your plan at the beginning of each calendar month.

18. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy FAQ What happens if I exceed my quota allocation During the course of a calendar month the following process will occur: If less than 80% of your quota is used during a calendar month than at the beginning of each new calendar month, quota will simply be refreshed back to your default plan. If 80% of your quota is reached during a calendar month, you will receive an email advising you have reached 80% of your quota, how much quota your have remaining, and how many days till reset at the end of the month. This email will also advise you that at 100% usage your download will be rate shaped, this may affect the speed at which you can download. The email will contain a referral to the IT&TS Helpdesk and a link to the IAS website for further information. At the beginning of the new month, the quota will be refreshed back to your default package.

19. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy FAQ What happens if I exceed my quota allocation At 100% usage, you will receive an email advising that you have reached 100% and that your traffic download will now be rate shaped and that this may have an impact on your download speed. The email will contain a referral to the IT&TS Helpdesk and a link to the IAS website for further information. At the beginning of the new month, the quota will be reset and the rate shaping will be removed.

20. User Experience  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy FAQ How can I request additional quota Student – Students may request additional quota in two ways: By contacting the Lismore IT&TS Heldesk and requesting a one off 50Mb quota increase for the relevant calendar month. If a student requests more than 50Mb or requests 50Mb for a second time in the calendar month they will be referred to their Delegate or by contacting their delegate and requesting to be placed into an increased quota package. Staff – Staff may request additional quota by contacting their delegate and requesting either a one-off additional quota amount or to be transferred to larger quota plan. The delegate will have responsibility to authorise this request and contact IT&TS via email which will generate a HEAT call requesting the change. In the event that a Staff member is unable to contact their delegate within a reasonable timeframe, IT&TS can make a temporary adjustment until such time that a delegate is contactable by the staff member.

21.  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy System Design

22.  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy System Design

23.  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy System Design

24. IT Support  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy Client Services IT&TS Helpdesk will have a significant role to play in terms of fielding client queries and processing HEAT requests from Delegates Infrastructure Section will maintain the IAS infrastructure, including DB CIS to provide web services support and maintain IAS webpage and determine future quota policy Executive Reporting to be coordinated between Helpdesk and Management

25. Rollout Strategy  Topics  Introduction to IAS  Requirement for IAS  Impact to University  Rollout Strategy IAS began its rollout over the weekend with the cutting in of the SSG router which is necessary to (later) pass traffic through to the JET server for authentication on the IAS system. IT&TS will be cutover to IAS in the very near future and piloted to test stability. Next stages will follow the rollout plan and include Lismore labs, wireless and modems, residential, staff buildings and other Tweed CHEC and Sydney to follow based on Lismore progress Q&A