2. Unit 19 Conflict In Interpersonal Communication

3. A.Negatives & Positives of Conflict 1.negatives a.increased negative regard for other b.close yourself off from the other I.Nature of Conflict

4. 2.positives 1.forces you to examine a problem 2.allows you to express yourself 3.prevents hostilities from building up

5. B.Content vs Relational Conflict 1.Content = over objects, events, and persons external to the dyad

6. 2.Relational = between the two individuals involved

7. C.Conflict & Culture 1.differ in how they define/evaluate conflict 2.differ in perceptions of abuse 3.differ in the types of conflicts that will arise

8. II.Model of Conflict Resolution A.Define the conflict 1.both content and relational conflict 2.with specific, behavioral terms

9. 3.focus on the present 4.use empathy 5.avoid blame 6.use empathic understanding 7.avoid mindreading

10. B.Examine Possible Solutions 1.look for a win-win situation True Collaboration

11. 2.avoid a win-lose situation Win the battle - lose the war

12. C.Test Solution = put the plan into action D.Evaluate the Solution = according to the criteria previously established

13. E.Accept or Reject the Solution accept Reject

14. III. Conflict Management Strategies A.Avoidance = physically leaving to ignoring 1.Nonnegotiation = special type of avoidance

15. 2.should actively participate in the fight

16. B.Force = physical and/or emotional Lets talk

17. C.Face Detracting & Enhancing Strategies 1.detracting = treating the other as incompetent, untrustworthy, or bad 2.enhancing = treating the other as competent, trustworthy, or good

18. D. Verbal Aggressiveness = method of winning an argument by inflicting psychological pain

19. E.Argumentativeness = willingness to stand up and argue for your point of view