1. Welcome to AB140 Control

2. In Unit 5…… We learned….. -How to Designate conclusions to management issues -The difference between managing and leading -Aspects of employee motivation

3. Unit 5 Review What are the differences between leading and managing? Can good managers be good leaders? Can you manage but not lead? Can you lead but not manage?

4. Questions?

5. Unit 6 Objectives Distinguish between the four functions of management Explain the significance of control systems in business Summarize the design of a formal control system

6. Control Systems Process that directs activities toward the achievement of organizational goals Ensuring plans are being carried out

7. Why do companies need control systems?

8. Spinning out of control? Lax top management Absence of policies Lack of agreed-upon standards “Shoot the messenger” management Lack of periodic reviews Bad information systems Lack of ethics in the culture

9. Different Types of Control Bureaucratic Control Market Control Clan Control

10. The Control Process Management: Bateman/Snell

11. Step 1 of Control Systems 1.SETTING PERFORMANCE STANDARDS Goals Profitability Customer Satisfaction Level of expected performance

12. Step 2 of Control Systems 2. MEASURING PERFORMANCE Collect Data

13. Step 3 of Control Systems 3.COMPARE PERFORMANCE Standards Determine deviations

14. Step 4 of Control Systems 4. TAKE ACTION Correct problems Reinforce success

16. Bureaucratic Control – 3 Types Feedforward control Concurrent control Feedback control

17. Are there downsides to this type of system?

18. Rigid bureaucratic behavior Tactical behavior Resistance

19. How can we develop effective control systems?

20. Effective Control Systems Systems based on valid performance standards Communicate adequate information to employees Acceptable to employees Use multiple approaches

21. Audits Internal Audit External Audit

23. What’s Due This Week

24. Reading… This week's required reading is Chapter 13 in the Bateman and Snell text pp. 286–307

25. Review This week your review will be a 20 question quiz regarding POLC You can only take the quiz ONE time!! It must be completed/submitted within 2 hours! If you do not complete or submit the quiz within 2 hours you cannot make up the quiz!

26. Discussion Board Jenny has some control issues within Sandwich Blitz and the managers This week we’ll discuss the systems Jenny needs to develop to deal with the issues Don’t forget the following: -Post a minimum of three posts per discussion question. One initial response and two replies to classmates -Post on a minimum of three different days -Initial post must be completed by Saturday -Initial Post must be 100 words -Be sure to check spelling and grammar -Ensure your responses add value and further the conversation -You cannot post to the boards late

27. Assignment This week you’ll help Jenny apply the 4 step control process to a control issue with the managers of Sandwich Blitz Don’t forget to……… -Click the PDF for detailed instructions on the assignment page -The following requirements apply: -Minimum of 100 words -Proper grammar, spelling, punctuation, syntax, etc. -Don’t forget to properly reference any material used -I expect a professional paper -Submit your Assignment in the proper Dropbox for grading, as an attachment -Ensure you submit the assignment by Tuesday night at 11:59pm EST

29. Good Night! Don’t hesitate to contact me with questions See you next week -Same time -Same Station!