1. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-1 Motivating Employees & Building Self- Managed Teams

2. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-2 Why Good Workers Leave Source: Source: USA Today-Snapshot, 10/16/00

3. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-3 Intrinsic vs. Extrinsic Rewards Intrinsic = Inside Feeling of Job Well Done Pride Sense of Achievement Extrinsic = Outside Praise Salary Increase Status Recognition Promotions Gifts

4. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-4 Most Common U.S. Motivators Source: Source: Incentive Federation

5. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-5 Personal Qualities Related to Job Motivation 1. Ability 2. Personal Needs 3. Frustration Tolerance 4. Self-Esteem 5. Outside Supports

6. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-6 Evolution of Human Relations Concepts Scientific Management Frederick Taylor Frederick Taylor Gantt Charts Gantt Charts Gilbreths Gilbreths Behavioral Management Hawthorne (Mayo) Hawthorne (Mayo) Maslow Maslow McGregor McGregor Ouchi Ouchi Herzberg Herzberg

7. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-7 Maslow’s Hierarchy of Needs Physiological Needs Safety Needs Social Needs Esteem Needs Self- Self-Actualization Unsatisfied Satisfied

8. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-8 McGregor’s Theories Theory X- Autocratic Dislike Work Dislike Work Avoid Responsibility Avoid Responsibility Little Ambition Little Ambition Forced/Controlled/ Directed/Threatened Forced/Controlled/ Directed/Threatened Motivated by Fear & Money Motivated by Fear & Money Theory Y- Democratic Like WorkLike Work Naturally Works Toward GoalsNaturally Works Toward Goals Seeks ResponsibilitySeeks Responsibility Imaginative, Creative, CleverImaginative, Creative, Clever Motivated by EmpowermentMotivated by Empowerment

9. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-9 Ouchi’s Theory Z  Long-Term Employment  Collective Decision-making  Individual Responsibility  Slow Evaluation/ Promotion  Specialized Career Path  Holistic Concern for Employees

10. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-10 Figure 10.5 Comparison of Maslow and Herzberg Comparison of Maslow & Herzberg (Figure 10.5)

11. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-11 Job-Oriented Motivational Techniques  Job Enrichment/Redesign Skill VarietySkill Variety Task Identity/SignificanceTask Identity/Significance AutonomyAutonomy FeedbackFeedback  Job Simplification  Job Enlargement  Job Rotation

12. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-12 Goal-Setting Theory (MBO)  Goal-Setting Theory  Management By Objectives (1960s) Employees Motivate Themselves Employees Motivate Themselves Help Help Coach Coach

13. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-13 Keys to Building Employee Trust  Start from a position of trust  Be consistent  Listen with an open mind & respect others’ opinions  Admit your mistakes  Give credit where credit is due Source: Source: Communication Solutions

14. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-14 Work Trends for the 21st Century  Tinkering With Time  Role Blur  Two Places at Once  A Super-Class  Involved Working Dads  Grieving at Work Source: Source: Wall Street Journal, 12/29/99

15. McGraw-Hill/ Irwin © 2002 by The McGraw-Hill Companies, Inc. All Rights Reserved. 10-15 Warning Signs of Employee Stress  Drops in productivity  Chronic lateness  Absenteeism  Careless with details  Unable to work with others  Negative attitudes about work  Withdrawal from co- workers  Easily upset/angered