1. Working with Info Tech, Inc. Teresa Franklin Director, Trnsport Development 2008 TUG Warm Up Saratoga Springs, NY

2. Overview of Info Tech Founded in 1977 by Dr. Jim McClave & Dr. Tom Rothrock –Transportation Construction Management Software –Statistical and econometric consulting –IT Solutions Developed initial DOT applications in 1982 AASHTOWare ® prime contractor for Trnsport ™ Developed Bid Express ® Internet bidding service Corporate office in Gainesville, Florida –Regional offices: Atlanta, Austin Approximately 200 employees Working for you www.infotechfl.com

3. Topics for Today Typical Trnsport calendar Working with the Trnsport Task Force (TTF) Working with Technical Review Teams (TRTs) Working with the TUG Chair and Technical Advisory Groups (TAGs) Support agencies’ use of Trnsport Develop, enhance and maintain Trnsport Provide implementation services Other services

4. Typical Trnsport Calendar July – Maintenance, Support and Enhancement (MSE) Contract Begins –Initiate projects, formally assign resources, –Kick off new Ballot Item review with TAGs September – First Fiscal Year (FY) TTF meeting –Recap of previous FY and current FY plan –Trnsport User Group (TUG) meeting preparation October – Annual User Group Meeting –Participate in Technical Advisory Group (TAG) meetings –Provide demo room –Ballot item review, complexity and comments

5. Typical Trnsport Calendar November – Annual User Ballot –Support incoming TUG Chair in ballot process –Develop recommendations to TTF from ballot results December – Second FY TTF Meeting –Mid year product updates/releases as needed –Trnsport News semi-annual newsletter published January – Third FY TTF Meeting –Recommendations on Next FY MSE Work Plan –Review mid year results of Technology upgrades March –Attend AASHTOWare task force chairs meeting

6. Typical Trnsport Calendar April – Fourth FY TTF Meeting –June client/server release content lock –Next FY MSE Work Plan refinements June – Final FY TTF Meeting –End of year release shipments –Trnsport News semi-annual newsletter published Ongoing throughout FY –MSE Administration, Maintenance and Support Services –Agile, test driven development of web Trnsport –TMR Review: obsolete, new, related –Release planning and alignment

7. Working with the TTF Attend five TTF meetings each year –Provide status of all activities –Respond to action item requests Attend weekly TTF meetings on web Trnsport Assist in developing plans –Long Range Work Plan (LRWP) –Maintenance, Support & Enhancement Work Plan (MSE) –Development of web Trnsport Product Backlog review and recommendations –Requested proposals

8. Working with TRTs Active work approved by the TTF Onsite meetings, Oracle web conferences, requirements definition, joint application design (JAD), user testing, cross- TRT collaboration Web Trnsport TRTs to date –Civil Rights and Labor Management (CRLMS) –Construction –Estimation –Materials –Preconstruction –Technical Other Current TRTs –Estimator

9. Working with the TUG Chair and TAGs Ballot Process –Automated Ballot System (ABS) maintenance –Support ballot process and tool modifications –Subject matter experts support TAGs throughout the FY User Notifications from TUG Chair –Posting of emergency fixes for urgent/critical TMRs –TTF approval of Agency funded enhancements –TTF appointment of Technical Review Teams (TRTs) –Subscribe: eud_noticerequest@Cloverleaf.neteud_noticerequest@Cloverleaf.net Support TAG participation in web Trnsport reviews

10. This past year TUG lead by David Debo, TxDOT

11. Supporting Agencies (core) Account Managers –Build and maintain long-term customer relationships –Maintain awareness of implementation activities –Develop tactical plans & solutions to meet agency needs –Delivery of agency proposals, product demos Customer Support – Team Approach –Support Specialists – track and resolve initial requests –Subject Matter Experts – provide in-depth product and/or business expertise for issue resolution –Developers – provide further technical expertise

12. Account Managers Pamela Barry South Central Ward Zerbe East Stan Silva West Coast Phil Rodriguez Western Alabama Arkansas Florida Georgia Illinois Indiana Iowa Kentucky Louisiana Mississippi Nova Scotia Prince Edward Island Puerto Rico Saskatchewan South Carolina Tennessee West Virginia Wisconsin Connecticut Delaware District of Columbia Fed Lands Hwy Maine Maryland Massachusetts Minnesota New Brunswick New Hampshire Newfoundland New Jersey New York North Carolina Ohio Ontario Pennsylvania Quebec Rhode Island Vermont Virginia Alaska Alberta Arizona British Columbia California Hawaii Idaho Nevada Oregon Utah Washington Wyoming Colorado Kansas Manitoba Missouri Montana Nebraska New Mexico North Dakota Oklahoma South Dakota Texas Sid Hodgson is Account Manager for the Philippines DPWH Chad Schafer is Account Manager for Michigan

13. Supporting Agencies (optional) Service units –A mechanism for agencies to acquire Trnsport related services through AASHTO Types of Services –Implementation and training –Agency specific support services –Conversion to fund development and enhancements Monthly Status Reports provided to TTF and Agencies on Service Unit Usage

14. Product Development & Enhancements Oversight provided by TTF –TTF may appoint Technical Review Team (TRTs) web Trnsport Product Backlog –Pending product requirements –Prioritized by TRTs –Work Plans approved by TTF Ballot Items AASHTO Funded, TTF Directed Agency Funded, TTF Approved –Joint development (formal and informal) –Single agency

15. Product Maintenance TMR Selection, Prioritization and Bundling –MSE funded, TTF approval –Agency funded TTF approval of Urgent and Critical Items Emergency Fix Validation and Notification TTF TMR Backlog Review –Ongoing review of TMRs and selection for resolution –Confirm priorities and classification –Verify in current releases –Removal of obsolete items

16. Technology/Platform Upgrades Separate budget in the MSE Work Plan Validate and upgrade products to current technical environments –Operating systems –Web browsers –Database management systems –Development tools TTF Platform Subgroup –Recommendations from Info Tech Leads –Future supported and unsupported platforms

17. Cloverleaf ™ Website www.cloverleaf.net www.cloverleaf.net Primary tool for collaboration –Call Ticket and TMR reporting and status TeamTrack issue tracking: http://ttweb.infotechfl.com/http://ttweb.infotechfl.com/ –Hosts TEA & TUG websites, product related list servers Primary tool for information –Product Update postings –Release status and work plan documentation –People and organizations –Products and platforms –Trnsport newsletters –Meetings and events

18. Cloverleaf

19. Cloverleaf

20. Implementation Services Implementation Planning Impact Assessments Project Management Requirements Analysis Data Analysis, Data Mapping, Data Migration Configurations/Customizations Product Installation and Testing Customized Training and User Documentation and more…Learn about web Trnsport Services in demo room and on Cloverleaf

21. Other Services For potential new Trnsport licensees –Provide product information –Presentations and demonstrations (via web or on-site) For current licensees –Estimation and bid data analysis –Full-time on-site staff for Trnsport-related needs Bid Express –Electronic bidding, plan sheets, small business network Annual Collusion Detection Workshop Network security and implementation services

22. More Information… Primer tri-fold and Contractor’s Report Web –www.infotechfl.comwww.infotechfl.com –www.cloverleaf.netwww.cloverleaf.net E-mail –customer.support@infotechfl.comcustomer.support@infotechfl.com –info@infotechfl.cominfo@infotechfl.com –webmaster@infotechfl.comwebmaster@infotechfl.com Phone –(352) 381-4400 (main number for all offices)

23. Working with Info Tech Teresa Franklin Trnsport Product Manager October 2, 2007 A Primer for Trnsport Users