1. NERC Alerts Training Responding to Alerts September 22, 2009

2. Responding to Alerts – Overview  Receive the alert email notification.  Acknowledge the alert.*  Create a response.  If necessary, edit the response.  Approve the response.*  If necessary, update the response with errata. * Required before due date.

3.  Notification of a new alert is sent to your email from alerts@nercalerts.com.  Go to the URL https://www.nercalerts.com in the notification email to login and read the alert.https://www.nercalerts.com Responding to Alerts – Notification Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response

4. Sample Alert Email URL

5. Logging In Address bar Login Go to https://www.nercalerts.com and type your email address and password.

6. Logging In Login button Click Login.

7. Reading Alerts Alerts link Click the Alerts link at the top of the page.

8. Reading Alerts List of alerts A list of alerts appears.

9. Reading Alerts Alert title link Click the title of the alert to read it.

10. Reading Alerts Industry Advisory alerts do not require a response. Type Handling

11. Alert Types Industry Advisory Recommendation to Industry* Essential Action Notification* * Denotes that a response is required Alert Type

12. Alert Handling Levels Public Private Sensitive Confidential* * Can only be seen by Company Officers Handling Level

13. Responding to Alerts – Acknowledge Recommendation to Industry and Essential Action Notification alerts require a response. Type Acknowledge and response form Alert Due Dates Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response

14. Responding to Alerts – Acknowledge Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Acknowledge button Click the Acknowledge button.

15. Responding to Alerts – Acknowledge Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Entities Select your Entities.

16. Responding to Alerts – Acknowledge Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Acknowledge for selected button Click Acknowledged for Selected.

17. Responding to Alerts – Acknowledge Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Alert acknowledged

18.  Answer the response questions Text Radio button selection Yes/No checkbox  Upload supporting documentation  Submit one response for multiple entities Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response

19. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Add response button Click Add.

20. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Select Entities Click Add Response for Selected.

21. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Click Add Response for Selected. Add Response for Selected button

22. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Click OK. Apply response to all selected entities

23. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Response form Fill out the Response Form.

24. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Document upload form Upload documents.

25. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Save button Click Save.

26. Responding to Alerts – Create Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Responses saved

27. Responding to Alerts – Edit Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response  Allows you to change your answers to the response questions  You can continue to change your response until it is approved

28. Click Edit. Edit response button Responding to Alerts – Edit Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response

29. Responding to Alerts – Edit Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Click Edit Response. Edit Response link

30. Responding to Alerts – Edit Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Edit the response. Response form

31. Responding to Alerts – Edit Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Remove uploaded documents and upload new documents. Document management form

32. Responding to Alerts – Edit Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Save button Click Save.

33. Responding to Alerts – Edit Response Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Response changed

34.  After a response is submitted, a Company Officer can approve the response.  Responses must be approved on or before the due date.  Reminder emails are sent 24 hours before a response is due. Responding to Alerts – Approve Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response

35. Responding to Alerts – Approve Click Approve. Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Approve response button

36. Responding to Alerts – Approve Click View Response to Approve. Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response View Response to Approve link

37. Responding to Alerts – Approve Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Response Read the response.

38. Responding to Alerts – Approve Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Approve Response button Click Approve Response.

39. Responding to Alerts – Approve Receive Alert Email Acknowledge Alert Respond to Questions Edit Response Approve Response Response approved

40. Entering Errata  Errata allows you to change your response to an approved alert  Errata must be re-approved by a Company Officer Add ErrataEdit Errata Approve Errata

41. Entering Errata – Add Add ErrataEdit Errata Approve Errata Add response button Click Add.

42. Entering Errata – Add Click View Response to Enter Errata. View Response to Enter Errata link Add ErrataEdit Errata Approve Errata

43. Entering Errata – Add Click Enter Errata. Enter Errata button Add ErrataEdit Errata Approve Errata

44. Entering Errata – Add Add ErrataEdit Errata Approve Errata Enter your errata response. Response form

45. Entering Errata – Add Add ErrataEdit Errata Approve Errata Document upload form Upload errata documents.

46. Entering Errata – Add Add ErrataEdit Errata Approve Errata Save button Click Save.

47. Entering Errata – Add Add ErrataEdit Errata Approve Errata Errata entered

48. Entering Errata – Edit Add ErrataEdit Errata Approve Errata Click Edit. Edit response button

49. Entering Errata – Edit Edit Response link Add ErrataEdit Errata Approve Errata Click Edit Response.

50. Entering Errata – Edit Response form Add ErrataEdit Errata Approve Errata Edit the response.

51. Entering Errata – Edit Add ErrataEdit Errata Approve Errata Remove uploaded documents and upload new documents. Document management form

52. Entering Errata – Edit Add ErrataEdit Errata Approve Errata Remove uploaded documents and upload new documents. Document management form

53. Entering Errata – Edit Add ErrataEdit Errata Approve Errata Save button Click Save.

54. Entering Errata – Edit Add ErrataEdit Errata Approve Errata Errata response saved

55. Entering Errata – Approve Add ErrataEdit Errata Approve Errata Click Approve. Approve response button

56. Entering Errata – Approve Add ErrataEdit Errata Approve Errata Click View Response to Approve. View Response to Approve link

57. Entering Errata – Approve Add ErrataEdit Errata Approve Errata Errata response Read the errata response.

58. Entering Errata – Approve Add ErrataEdit Errata Approve Errata Approve Response button Click Approve Response.

59. Entering Errata – Approve Add ErrataEdit Errata Approve Errata Response status changed

60. Viewing the Response Status  View the status of an alert at any time.  The site tracks: when an alert was acknowledged and which user acknowledged it. when a response was added and edited and which user modified it. when the response was approved and which user approved it.

61. Viewing the Response Status Status button Click Status.

62. Viewing the Response Status Acknowledgement Status (Acknowledged) Response Status (Approved) Response Status (Not approved)