1. NTIS Fedworld E-commerce Bob Bunge FedWorld Information Manager National Technical Information Service Department of Commerce

2. FedWorld E-commerce Background Accomplishments Lessons Learned Future Direction

3. Background National Technical Information Service –http://www.ntis.gov FedWorld Services –http://www.fedworld.gov

4. Accomplishments Functional Categories –Subscriptions –Sale of Documents –Online Delivery –Cryptography

5. Accomplishments Online Subscription Systems –World News Connection –Government Research Center –E-Alerts about new NTIS documents

6. Accomplishments Online Product Sales –OrderNow - “90 day Window” –NTIS Documents/Products

7. Accomplishments Online Delivery –E-Alerts –US Industry & Trade Outlook

8. Accomplishments Digital Signatures & Encryption –NIH Grants –DOT Grants

9. Lessons Learned Legacy Integration Template based interface Tools versus Applications Infrastructure versus Features

10. Lessons Learned COIN –subscriptions management –product search management –centralized product description –shopping cart functions –credit card purchases –document download

11. Lessons Learned Coin Benefits –Reduces development effort –Fosters creativity

12. Lessons Learned Public Acceptance –Internet versus telephone –100% growth of online orders each month Cost Effective –Initial Investment –Scalability

13. Future Direction More! Business Transactions Information Collection Digital Signature Technology

14. Contact Info http://www.fedworld.gov bbunge@fedworld.gov P:\cendi\conferences\fcw\NTIS_e-commerce_bunge.ppt