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Shopping and ORM Solutions

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Presentation on theme: "Shopping and ORM Solutions"— Presentation transcript:

1 Shopping and ORM Solutions
Chapter 7 Shopping and ORM Solutions

2 Agenda Online Shopping Electronic Software Distribution
Configurator Tools Operational Resources Management Pricing on Internet

3 Online Shopping Business requirements Setting up consideration
Tracking customers Process orders Administration Software feature Software selection

4 Business Requirements
Select products Proper image of the online shop Cross-selling and cross-promotion Implementing method In house Outsourcing ISP hosting

5 Setting Up Consideration
Competent employees Tracking customer Proper logistics partner and bank Software selection Additional features Auto-responder Chat room Newsgroup Automatic search engine configurator

6 Tracking Customers Basic authentication Cookies Domain name IP address
Login and password Cookies Domain name IP address Personalized URLs Strong authentication Digital certificates

7 Process Order Shopping basket Order method Add and delete items
Change amount Order method Web page Fax Telephone Normal mail

8 Process Order Payment System Automatic acknowledgements
Security for credit card: secure socket layer (SSL) and secure electronic transaction (SET) Paper and electronic cheques Invoice Cash on demand Automatic acknowledgements Fax

9 Process Order Discount calculation Tracking Order status
Customer feedback

10 Administration Update product & price Database integration
Online Off line Database integration Entire buying process Marketing research Inventory management Availability Peak time Prioritization Customers

11 Software Feature Database Shopping basket Order and payment process
Reporting Search engine Web design templates Terms and conditions Interfaces Existing databases Enterprise and legacy applications

12 Software Selection Criteria Product Type: hosting or product Platform
Price Feature Others? Product HP Emporium IBM Net.Commerce Microsoft Commerce Server

13 Agenda Online Shopping Electronic Software Distribution
Configurator Tools Operational Resources Management Pricing on Internet

14 Electronic Software Distribution
Benefit Problem & strategy

15 Benefit Reduce cost Flexible pricing strategy Shipping Duplication
Delivery Inventory Flexible pricing strategy Concurrent licenses: database management systems Licensed periods: shareware or tryware or digital certificates Licensed session or time: hotel installation

16 Problem & Strategy Pirating Digital infrastructure strategy
Compression format (FlashPix) Copy prevention (cSafe) Devices (ImageLock) Implementing consideration Easy to use (no. of installation, updating) No additional hardware

17 Agenda Online Shopping Electronic Software Distribution
Configurator Tools Operational Resources Management Pricing on Internet

18 Configurator Tools Help customer to configure the desired product
Benefits Reduce technical people in pre-sales and sales Reduce the return rate Reduce time requirement Products BT Squared Technologies Trilogy

19 Agenda Online Shopping Electronic Software Distribution
Configurator Tools Operational Resources Management Pricing on Internet

20 Operational Resource Management
Digitizing the paper based operational resource management Benefits Reduce transaction cost and price Track order Centralized control Features Administration tool: non technical person Catalogue support: multiple suppliers Search engine Enterprise integration Localization: price and product Reporting Workflow

21 Operational Resource Management
Products Commerce Chain by Commerce One Netscape CommerceXpert

22 Agenda Online Shopping Electronic Software Distribution
Configurator Tools Operational Resources Management Pricing on Internet

23 Pricing on Internet Advertising pays the product
Buyer’s willingness to pay Transaction costs based billing

24 How do you use ESD and configurator in your organization to improve operation efficiency?
Can you think the major features which are needed when you select a ORM tool? How does these new Internet pricing affect the traditional business?

25 Points to Remember Online Shopping Electronic Software Distribution
Configurator Tools Operational Resources Management Pricing on Internet


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