1. Farm Tractor & Machinery Trade Association Conference 20 th November 2015 Liam Barton

2. About Insight HR Professional HR Consultancy Successfully operating for 15 years Work closely with businesses to put in place comprehensive people policies and procedures Provide practical advice on handling disciplinary / non-performance issues at work Help businesses improve employee performance

3. Today’s Presentation Performance Management Recruitment HR processes and procedures

4. What is performance management Strategic management technique Clearly defined process Links business objectives/strategies to individual goals & actions Sets higher organisational standards Creates positive emotions among employees Documents what is agreed – no surprises

5. Performance Management System Reflect the culture & ethos of organisation Clearly define success Provide a support to motivation and communication for employees Improves organisational performance Improves communication Helps with succession planning

6. Benefits of PM to Employees Constructive feedback on performance An opportunity to give personal views on the job An opportunity to address personal training and development needs Support in improving individual performance Early flag to performance issues

7. Post Conference Exercise If we don’t measure performance at work how can we improve? Identify one key area in your business where you will improve employee performance in 2016? How will you achieve this improvement? What is your action plan?

8. Benefits of Performance Management Performance Management can increase both organisational sales and profits, and reduce overhead costs by 25% while also improving the return on assets - Lawson, R., Stratton, W. and Hatch, T. (2003) ‘Employees with an appraisal scored higher on clarity of the organisational goals, motivation and organisational commitment, compared with those who have never had a review or have it less often than once a year’. CIPD – Employee Outlook: Focus on Managers (2014 -2015)

9. Draft a Job & Person Specification Attract and Manage Candidate Applications Short-list Suitable Candidates Interview and Assess Selected Candidates Make the Appointment Check References Induct the new employee RECRUITMENT PROCESS

10. What Do Employers Want to Know? Can the candidate do the job? Is the candidate willing to learn? Will the candidate perform? Will the candidate come to work? Will the candidate fit in? Is the candidate enthusiastic?

11. Changes in the Marketplace Greatest economic recovery in Dublin market Unemployment rate at lowest level since 2008 Skills gaps in IT, Finance, Agriculture and Construction Irish market is missing 28-35 year olds with managerial experience Minimum pay rates are increasing & salaries on the rise in many sectors

12. Real costs to your business of poor hiring decisions Missed sales opportunities Damaged customer and employee relationships Agency / Recruitment Fees Decreased staff morale Damage to Company reputation Increased lead times

13. How to avoid making a Poor Hiring Decision Know what you’re looking for Resist the temptation to fill a role quickly Look to widen the talent pool / search Cultural fit – one of the major reason why people leave Don’t automatically dismiss the less experienced candidate

14. “ An interview is a conversation with a purpose ” ARMSTRONG 1996

16. Fundamentals of Interviewing Can the candidate do the job? Is the candidate motivated to do the job? How will the candidate fit into the business?

17. Good Practice Guide Ensure the panel are prepared Develop core interview questions Divide interview questions amongst panel members Build rapport with the candidate Actively listen to what the candidate is saying Avoid discriminatory questions

18. Good Practice Guide Observe body language and change questioning style if candidate is showing signs of distress Don’t linger unduly on a candidate’s weak points Note only what is necessary and job related Allow the candidate an opportunity to ask questions Finish by informing the candidate what the next stage is and how long it will take

19. Situational Judgement Tests Explosion in last few years Applicants presented with work-related situations & given several behavioural choices Applicants indicate which options in their opinion most/least effective Most accurate prediction of future behaviour in workplace

20. HR processes and procedures The Basics Written statement of terms & conditions of employment Minimum Rates of Pay Correct NERA record keeping requirements Discipline & Grievance Policy Best Practice HR / People Strategy Contract of Employment Policies & Procedures Performance Management System Personnel Filing System Management Development training Customer Service / Sales Training Staff trained on recruitment

21. Insight HR Services – IFTMA approved HR Toolkit for your business Contracts of Employment / Staff Handbooks Advice on Redundancy / Recruitment Dignity at Work Policies HR Phone Support / on-site support Performance Management HR Skills Audit

22. www.insighthr.ie INSIGHT HR THANK YOU – ANY QUESTIONS CONTACT DETAILS INSIGHT HR Phone: 056 7701060 www.insighthr.ie

23. INSIGHT HR TEAM Mary Cullen Founder & Managing Director Patrick Foley HR Consultant Liam Barton HR Consultant Alma Power Chief Financial Officer Catriona Wemyss HR Helpdesk Advisor Conor Healy HR Helpdesk Advisor