1. Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics Mailing Systems Technology 2009 Wage & Operations Survey Results Mailing Systems Technology conducted its annual survey in the summer of 2009. Subscribers were notified through email, the magazine, e-newsletter and the website about taking the survey. Overall, over 700 subscribers visited the survey 137 were not eligible to take the survey 355, who were eligible, took the survey These numbers are lower than in years past; however, the survey itself reveals that mail managers have less time because of the increasing demands on their time. With fewer numbers of survey respondents, we are not able to provide the usual deep drill down of statistics that we normally do. Check out the next slides to see the demographics on who took the survey…

2. Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics: Please check the description that most closely matches your job position.

3. Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics : What is your company's primary business activity? (check one)

4. Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics : What percentage of your total mail volume is in each class?

5. Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics What is your average MONTHLY outgoing mail volume?

6. Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics: What is your average MONTHLY incoming mail volume?

7. Wage & Operations Survey 2009 © RB Publishing Inc. 2007 average mail volume processed per facility = 18,455,463 2008 average mail volume processed per facility = 20,238,796 2009 projected average mail volume processed per facility = 20,053,101 Projected loss of about 1% of volume from 2008 to 2009 Respondent Demographics: What is your total annual outgoing mail volume each year?

8. Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics How many employees are in your company?

9. Wage & Operations Survey 2009 © RB Publishing Inc. 2007 average staff size per mail facility = 27 2008 average staff size per mail facility = 28 2009 projected average staff size per mail facility = 30 Based on all survey respondents (see Staffing Trends for more detail) Respondent Demographics: How many FTE (full-time equivalent) mail center employees did you have each year?

10. Wage & Operations Survey 2009 © RB Publishing Inc. Mail Volume Analysis Mailing Systems Technology 2009 Wage & Operations Survey Results Overall, mail volume continues to decrease. There are some growth sectors, however. The following slides will show trends based on this year’s survey results.

11. Wage & Operations Survey 2009 © RB Publishing Inc. 2007 average mail volume processed per facility = 18,455,463 2008 average mail volume processed per facility = 20,238,796 2009 projected average mail volume processed per facility = 20,053,101 Projected loss of about 1% of volume from 2008 to 2009 Respondent Demographics: What is your total annual outgoing mail volume each year?

12. Wage & Operations Survey 2009 © RB Publishing Inc. Mail Volumes: If applicable, indicate why the volumes are increasing or decreasing from ‘08 to ‘09.

13. Wage & Operations Survey 2009 © RB Publishing Inc. Mail Facility Staffing Trends Mailing Systems Technology 2009 Wage & Operations Survey Results Doing more with less is the theme for this year’s survey results. The following slides will show trends in managerial and non-managerial staffing.

14. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Overall Explain the reason for any decrease in staff size from 2008 to 2009, if applicable.

15. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Managers Does the manager(s) manage additional departments or functions? Percent Additional departments/functions managed by mail facility manager listed in order of most often mentioned: 1. Print 2. Shipping 3. Facilities 4. Administration 5. IT

16. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Manager Has the economy affected the manager(s) position this year?

17. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Manager Other interesting stats… Male 62% Female 38% Although most managers (79%) do not have a certification, of those that do, the most popular is the USPS EMCMP There are significantly more male managers than female managers in the mailing industry Average number of years manager has been in the industry = 14 Average number of people supervised by manager = 11 Average number of supervisors reporting to manager = 3

18. Wage & Operations Survey 2009 © RB Publishing Inc. Overall annual salary = $50,200 By Business –Education = $44,000 –Printer/Cataloger = $45,500 –Government/Nonprofit = $57,500 –Lettershop/Presort/Mail Service = $49,900 –Transactional (financial, insurance, health, utilities, communications) = $54,300 –Transportation/Retail/Business Service = $49,600 By Class –First Class = $50,300 –Standard = $44,200 By Volume Staffing Trends: Manager Salary stats…

19. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Managers Does your mail center have supervisors?

20. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Supervisors Does the supervisor(s) supervise other departments or functions? Percent

21. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Supervisors Has the economy affected the supervisor(s) position this year?

22. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Non-managerial Are your employees represented (union)? No Yes

23. Wage & Operations Survey 2009 © RB Publishing Inc. Staffing Trends: Non-managerial Do you have an employee incentive program? Yes No

24. Wage & Operations Survey 2009 © RB Publishing Inc. Staff Trends: Non-managerial Has the economy affected the non-managerial positions this year?