1. www.superstructuregroup.com Human Factors and SMS? Presentation By Eddie Rogan Aviation Solutions Director Superstructure Group

2. www.superstructuregroup.com What is AQD ?  AQD is the world’s leading aviation Safety and Risk Management software, used by more airlines to support their SMS than any other system  AQD facilitates application of best practice safety management and quality assurance principles to effect a cycle of continuous improvement as defined in the ICAO SMS process  AQD provides a comprehensive set of flexible and easy to use tools to support each phase of the process

3. www.superstructuregroup.com What is AQD ?

4. www.superstructuregroup.com 91 Customers Airlines, airports, ATCs and aviation authorities including....

5. www.superstructuregroup.com 91 Customers We also have an Australian railway customer......................

6. www.superstructuregroup.com How AQD Works AQD enables your organisation to:  Gather data from multiple sources  Analyse it with ease  Track documented fixes  Monitor on going operational integrity

7. www.superstructuregroup.com SafetyAudits Risk Assess OpsEnvironment Health and Safety Human Factors Security Integrated safety & risk management A single view of Safety data

8. www.superstructuregroup.com What is AQD ? One-stop-shop for safety and risk information AQD A single view of information Incidents Dispatchers Reports Ground crew Flight Attendants Airport Staff Pilots IOSA Internal Audits Mechanics IEP LOSA Safety reports, Audits and Risk Assessments Flight Data Integrated Risk Management  Safety  Quality  Security  Occupational  Environmental  etc Human Factors

9. www.superstructuregroup.com Jim Reason’s Theory Occurrence Hazard Unsafe Acts Report Audit Programme Latent Conditions Finding Cause Action Finding Cause Action Cause Defences Investigate

10. www.superstructuregroup.com

11. Finding Cause Action

12. www.superstructuregroup.com How AQD Works - Monitor

13. www.superstructuregroup.com Functionality Summary  Report Incidents and Occurrences  Manage Investigations  Manage Audits  Identify Causal Factors  Track Actions  Manage Risk  Analyse data  Communicate to management and staff

14. www.superstructuregroup.com Our Vision To be the global leader in enterprise risk management information systems that meets the needs of the converging executive operational arenas and drives behavioral change By: Expanding an already proven user friendly set of processes Leveraging established blue chip industry relationships and experience Delivering automated and integrated best practice business risk processes across the enterprise Benefits Reduction of risk, costs and disruptions Organizational insights Process to drive behavioral change

15. www.superstructuregroup.com Realising the Vision Aviation Safety & Quality Management System Safety & Risk Management Enterprise Risk Management 2008-2009 2009 +

16. www.superstructuregroup.com Thank You.