1. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 “Who Wants to be an ‘MUSC Excellence’ $Millionaire?” 50:50 Welcome to

2. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

3. A: Look the other way C: Make eye contact at 10 feet and verbally greet at 5 feet. B: Say hello if they speak first D: Continue past the person. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 What do you do when someone passes you in the hallway? C. Make eye contact at 10 feet and verbally greet at 5 feet.

4. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

5. A: Promoting staff at their next evaluation. C: Praising your immediate supervisor so you get a raise. B: Acknowledging employees who are doing a great job. D: Intimidating your boss. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 B: Acknowledging employees who are doing a great job. The term ‘Managing Up’ means

6. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

7. A : Buying extravagant gifts for staff C: Sending ‘Thank You Notes’ to the home. B: Telling your friends what a good job your staff is doing. D: Publicly putting down other staff. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 The preferred method of ‘Managing Up’ is C: Sending ‘Thank You Notes’ to the home.

8. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

9. A: Set clear expectations and provide clear direction C: Have the authority to make autocratic decisions. B: Capitalize on a negative event so staff can learn what went wrong. D: Establish a we/they environment 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 In order for staff to be successful, leaders must A: Set clear expectations and provide clear direction

10. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

11. A: Community, Growth, Finance, Staff, Quality C: Money, Quantity, Physicians, Promotion, Greed B: People, Finance, Growth, Service, Quality. D. Self Actualization, Food, Shelter, Friendship, Success 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 B: People, Finance, Growth, Service, Quality. The five Pillars used to build a culture of excellence are

12. Congratulations! You’ve Reached the $1,000 Milestone!

13. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

14. A: A nicer boss. C: Keeping management off the work areas. D: Not getting too involved with employees. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 B: Rounding for Outcomes. The # 1 action to drive employee satisfaction is B: Rounding for Outcomes.

15. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

16. A: The latest technology and best pay in the region. C: Approachability and appreciation. B: A warm fuzzy and a shoulder to cry on. D: Straight day shift and top pay. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Some of the things employees are looking for from their bosses or leaders are C: Approachability and appreciation.

17. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

18. A: Compete with one another for attention. C: Focus on the positives. B: Establish a we / they environment. D: Come to meetings late. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 As a leader at MUSC, if you start your meetings with “wins” and share examples of where employees are making a difference, you can get staff to C: Focus on the positives.

19. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

20. A: Turn ‘learnings’ into specific assignments for reinforcement. C: Hardwire the leaders to resolve conflict. B: Add to the burden of your regular work day. D: Support the employee evaluation process. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 The purpose of the Linkage Grid is to A: Turn ‘learnings’ into specific assignments for reinforcement.

21. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

22. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 B: Healthcare Flywheel Organizations can create a momentum for change by engaging employees to apply prescriptive actions through employing the A: 3 E’s of excellence D. Moslov’s Hierarchy of Needs Model C: Self-Motivation Survival Model B: Healthcare Flywheel

23. You’ve Reached the $32,000 Milestone!

24. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

25. A: Purpose, Worthwhile Work and Making a Difference C: Leadership, Commitment and Quality D: Survival, Profit and Research 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 The core values at the hub of the Healthcare Flywheel include A: Purpose, Worthwhile Work and Making a Difference B: Self Motivation, Reward and Recognition.

26. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

27. D. Twice monthly or as appropriate. C: Four times/week B: Once daily A: Once every quarter 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 As part of the changing culture at MUSC, leaders are expected to acknowledge outstanding employees a minimum of D. Twice monthly or as appropriate.

28. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

29. A: Memorizing the fundamentals of management development. C: The changes in leadership style are now part of standard practice. B: Downloading information to a PDA. D: Printing documents from your desktop computer. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 In the MUSC Excellence program, the term “Hardwiring” implies C: The changes in leadership style are now part of standard practice.

30. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

31. A: Keep you off the streets at night. C: Show off to your co-workers. B: “Connect the dots” from lecture to implementation. D: Overwhelm your staff. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 It is important to complete all assignments on the Linkage Grid in order to B: “Connect the dots” from lecture to implementation.

32. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

33. A: The provider of choice. C: A “Top 100 Hospital” B: The employer of choice. D: All of the above. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 The goal of the MUSC Excellence Program is to make MUSC D: All of the above.