1. MNT Web Design Myra Chang, Natalie Arabian, Tom Bognar English 306 Prof. Bashforth Myra Chang, Natalie Arabian, Tom Bognar English 306 Prof. Bashforth

2. Overview  Introductions  Usability Testing  In-House Testing  Assist in your clients’ needs in gathering information from your website  Helping Venice Family Clinic’s website users enjoy a more user friendly layout  Introductions  Usability Testing  In-House Testing  Assist in your clients’ needs in gathering information from your website  Helping Venice Family Clinic’s website users enjoy a more user friendly layout

3. Background  Venice Family Clinic  Top Free Clinic  Clientele  Programs  Client are in need of easy access and easy to use web design.  Competition  Walton Free Clinic  Venice Family Clinic  Top Free Clinic  Clientele  Programs  Client are in need of easy access and easy to use web design.  Competition  Walton Free Clinic

4. Why Usability Testing?  Web Reading  Scanned Readings  Patterns of Reading  Eye Scanning  Web Reading  Scanned Readings  Patterns of Reading  Eye Scanning

5. Why Usability Testing? (Continued)  Usability Testers  Design Difficulty  Truths in Web Designs  10 Truths  Usability Testers  Design Difficulty  Truths in Web Designs  10 Truths

6. Plan  Testing will assess  Ease of navigation  Number of required keystrokes  Time-to-target data  Error rates  Eye tracking  Five Rounds of Testing  Test the tester  Error rate, efficiency, eye tracking, ease of use  Timing and comparing with last round and user input  Layout redesign  Retest with new layout, analyze data and make final web design adjustments.  Testing will assess  Ease of navigation  Number of required keystrokes  Time-to-target data  Error rates  Eye tracking  Five Rounds of Testing  Test the tester  Error rate, efficiency, eye tracking, ease of use  Timing and comparing with last round and user input  Layout redesign  Retest with new layout, analyze data and make final web design adjustments.

7. Plan cont.  Test users  Fifteen users (3 groups of 5) randomly chosen each round  VFC patients with your permission-very beneficial  Intranet  Better intranet organization saves employee time  Easier access to training guidelines, human resource information, time sheets and expense reports  Test users  Fifteen users (3 groups of 5) randomly chosen each round  VFC patients with your permission-very beneficial  Intranet  Better intranet organization saves employee time  Easier access to training guidelines, human resource information, time sheets and expense reports

8. Expected Benefits  Maximize the effectiveness of your website  Website visitors are able to navigate and locate their information quickly without any complications.  Impatient users  Maximize the effectiveness of your website  Website visitors are able to navigate and locate their information quickly without any complications.  Impatient users

9. Results of In-Housing  Observed that some of the testers had difficulty finding the answers to the more detailed questions  Example of one scenario  “You are interested in a Nursing position and about to graduate high school, but you do not know which university to apply to that would be the best for Nursing. Does the website provide you with this information? If so, where would you find it?”  Observed that some of the testers had difficulty finding the answers to the more detailed questions  Example of one scenario  “You are interested in a Nursing position and about to graduate high school, but you do not know which university to apply to that would be the best for Nursing. Does the website provide you with this information? If so, where would you find it?”

10. Changes to Website  In order to have a user friendly and easy to find information website, we plan on:  Adding a search box  Changing confusing headings, for example “training” under the heading ‘About’ can be changed to “Programs”.  Clarifying confusing texts.  Have a “Frequently Asked Questions” page  Keeping the website up to date  In order to have a user friendly and easy to find information website, we plan on:  Adding a search box  Changing confusing headings, for example “training” under the heading ‘About’ can be changed to “Programs”.  Clarifying confusing texts.  Have a “Frequently Asked Questions” page  Keeping the website up to date

11. Conclusion  Experience  Working together for 3 years  Previous Clients  Sports Chalet, Planned Parenthood, Health Care Partners, Tower Records, California Medical Hospital Center  Success is our goal  Experience  Working together for 3 years  Previous Clients  Sports Chalet, Planned Parenthood, Health Care Partners, Tower Records, California Medical Hospital Center  Success is our goal