1. Americans With Disabilities Act (ADA) Compliance Task Force Important Changes to Hospital ADA Policies 1

2. ADA Policies  The following policies outline new OUMS procedures and practices for interacting with patients and visitors with ADA needs.  Accommodating Persons who are Deaf or Hard of Hearing  Accommodating Blind Persons or Persons of Low Vision  Accommodating Persons with Service Animals  Accommodating Persons With Limited English Proficiency (LEP) 2

3. ADA Procedure Requirements Individual requiring ADA assistance identified by Staff at registration, ED, or throughout facility. Notice/Waiver is provided and needs are identified. Clinical Coordinators or Communications is contacted to obtain requested auxiliary aides. 3 All ADA related actions documented in patient medical record.

4. 4 Patient First Contact Tools  Notice/Waivers  Tool used to determine how OUMS can assist a patient/visitor who needs ADA related assistance.  Three forms specific to the ADA need of each individual  Blind/Limited Vision  Deaf/Hard of Hearing  Limited English Proficiency  Record in Medical Record  Patient’s or Visitors who inquire as to obtaining assistance should be directed to OUMS staff for assistance

5. 5 Patient Documents  Vital Documents  Consents and other vital documents will be made available in needed formats.  Spanish  Audio  Large Print  Braille  For Braille forms, Clinical Coordinators are to be contacted.  All other forms available on ADA intranet site.

6. Auxiliary Aids  OUMS has the following auxiliary aids available to assist patients and visitors:  Amplifiers  disposable ear buds  Page Side Magnifier with Light  Large Hand Held Magnifier  MARTI  ADA PACKETS for Patient Care Areas  Health Communication Board (200)  Health Communication Board - Spanish(200)  Language Identification Flash Card  Folders  EMS Visual Language Translator (for ED only)  Medical Visual Language Translator (for ED only) 6

7. Communication Boards  Communication boards are just one of many tools which can be used to communicate with patients who have limited English proficiency or are hearing impaired.  Communication boards and other tools are available on each unit in the yellow ADA folders.  Equipment such as amplifiers can be obtained from the clinical coordinators. 7

8. Service Animals  Service animals are dogs or miniature horses that are specifically trained to assist people with disabilities with the activities of normal living.  A service animal must be permitted to accompany a person with a disability everywhere on campus.  Must not inquire about the nature of a person’s disability but may ask if an animal is required because of a disability and what work the animal has been trained to perform.  Please do not pet or feed service animals.  The next three slides detail where service animal rest locations are located on campus. 8

9. Service Animal Rest Location Children’s Hospital 9

10. Service Animal Rest Location OU Medical Center 10

11. Service Animal Rest Location OU Medical Center - Edmond 11

12. Documentation  All ADA relevant patient, family and friend interactions must be documented in patient record.  Should you have questions about documentation please contact hospital staff or the ADA Coordinator. 12

13. Internet and Access  Improvements have been made to the external website to allow for easier access for those individuals who may be limited English Proficiency or require a screen reader to navigate the internet.  One way the website has been made accessible is by adding a link to convert the language of the site to Spanish. 13

14. More Information:  Visit the ADA intranet site for ADA tools and resources. The page is located under the “Departments” tab. You will find the ADA link under the “Groups” heading.  Find information on the site regarding language assistance, forms, and a space to leave your own suggestions or concerns.  Yellow ADA folders on each unit also include further information.  All questions can also be directed to the ADA Coordinator. 14