2. e-Government Goals

3. E-Government challenge Stimulate and promote new and better services

4. 5 phases Information Interaction Transaction Transformation e-Democracy

5. Public Agencies Achievements

6. 388 Online Services Implemented 2007 - 2009

7. 2007 19% 2009 64% 2008 31% Citizens ¿Have you USED an e-government service?

8. 2007 66% 2009 85% 2008 51% Enterprises ¿Have you USED an e-government service?

9. Time 83% Savings

10. Money 69% Savings

11. Productivity 59% Savings

12. Some examples

13. Savings Time: 2hr 10 min Costs: 371.079 certificates from Nov 7 2008 thru Aug 31 2009. Savings for Users of USD$ 4. 54 in indirect costs. Total USD$1.684.698. 66

14. Savings Time: 1.30hr 5min Costs: 3.407.047 certificates from Nov 21 2008 thru Aug 31 2009. Savings for Users of USD$ 3. 48 in indirect costs. Total USD$11.856.523. 56

15. Móvil Social en Acción Savings Time: 4 hr 15min Costs: 960.487 users from Oct 10 2008 thru Aug 15 2009. 2.791.072 SMS. Savings for Public Agency USD$ 2. 02 in delivery costs. Total USD$5.650.399. 29

16. Our future challenge: To expand!