1. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 1 July 2005 DEMT Innovation Energie Développement REE Management Survey Results Summary Mr Heng Kunleang, MIME Specifications Review Workshop Phnom Penh 25-26 July, 2005 DEMT - DISTRIBUTED ENERGY MANAGEMENT TOOLS IN CAMBODIA AND LAOS PowerDev Supported by the ACE through the EC – ASEAN Energy Facility

2. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 2 July 2005 DEMT Innovation Energie Développement Objectives of Survey  Determine level of REE’s computer use and ability  Investigate the variance and characteristics of how REEs manage their business  Determine the REEs’ priorities for assistance with management issues

3. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 3 July 2005 DEMT Innovation Energie Développement Method of Survey  Designed survey of 50 questions, 3 pages  MIME posted it to all 120 licenced REEs plus 50 non-licenced REEs with an explanatory cover-letter (late June 2005)  MIME conducted telephone interviews, following the survey form with the REE (early July 2005)  Sample Size = 87

4. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 4 July 2005 DEMT Innovation Energie Développement Survey Issues  Reluctance to discuss management issues with Government (MIME) representatives  All non-licenced REEs contacted refused to particpate  Communication difficulties with many REEs (incorrect telephone number, system faults etc)

5. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 5 July 2005 DEMT Innovation Energie Développement Results: A. General Survey Questions Resp Rate Who usually does the customer billing and business records for your business? (owner, wife, other…)93%Owner:74%Wife:16% Do you know how to use a computer?100%Yes33%No67% Do you own a computer?100%Yes29%No71% If no: do you think you will buy a computer in the next 2 years?100%Yes41%No59% Do you have someone in your business who can use a computer?100%Yes57%No43% Do you currently use a computer to assist with your business management?100%Yes30%No70% If yes, what parts of the business do you use it for?28%Billing85%

6. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 6 July 2005 DEMT Innovation Energie Développement Results: A. Customer Registration Survey Questions Resp Rate Do you keep a 'waiting list' of customers wanting to register?100%Yes55%No45% Do new customers have to pay you a fee for connection?100%Yes56%No44% Do you have an identification number for each of your customers?100%Yes21%No79% Do you record each customer's name?100%Yes99%No1%

7. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 7 July 2005 DEMT Innovation Energie Développement Results: B. Customer Connection Survey Question Resp Rate Do you check the wiring inside the house for safety + quality before connecting a new customer?100%Yes85%No15% How many different rating sizes for connections do you use? (eg: 10A connection, 25A connection etc)100%022%256% Do you have any 3-phase customers?100%Yes23%No77% Do you record which phase each customer is connected to?100%Yes48%No52%

8. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 8 July 2005 DEMT Innovation Energie Développement Results: C. Customer Billing Survey Question Resp Rate Do you have different prices for different types of customers?100%Yes64%No36% Do you have different tariff structures for some cutomers (eg: fixed rate plus price per kWh)?100%Yes21%No79% Do you sometimes allow customers to pay by instalments (eg: small part one month and the rest next month)?100%Yes46%No54% Do you disconnect defaulting customers?100%Yes87%No13% Do you charge a re-connection fee?100%Yes40%No60%

9. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 9 July 2005 DEMT Innovation Energie Développement Results: E. Production Survey Question Resp Rate How often do you record the production meter readings?92%Daily34%Weekly8%Monthly35%Never3% How often do you record fuel consumption?91%Daily34%Weekly4%Monthly38%Never3% How often do you record lubrication oil consumption?90%Daily9%Weekly6%Monthly60%Never3% Do you record the changing of filters?89%Daily3%Weekly6%Monthly64%Never5%

10. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 10 July 2005 DEMT Innovation Energie Développement Results: E. Distribution Survey Question Resp Rate How often do you inspect your network for problems?98%Daily51%Weekly14%Monthly11% How often do you measure the voltage level throughout your network?95%Daily46%Weekly20%Monthly11% How often do you record the voltage levels throughout your network?93%Daily40%Weekly21%Monthly11% Do you record information about network failures?100%Yes57%No43% If you have some transformers, how often do you check them70%Daily26%Weekly21%Monthly26%

11. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 11 July 2005 DEMT Innovation Energie Développement Results: F. Reporting Survey QuestionResponses What information would you like to be able to produce easily for your business? (eg: which customers have not yet paid their bill, …)  Licence requirements Reports  Customer payment records  Incidents of temporary power cut-off note: only 23% responded to question, and some confusion Do you ever need to produce information about your business for other people? (eg: EAC, Tax, MIME, other)  MIME, EAC, Tax, Local Authorities note: only 38% responded to question, and some confusion

12. Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev 12 July 2005 DEMT Innovation Energie Développement Summary and Comments  Low confidence in results due to REEs being very reluctant to share information with government representatives  Higher than expected computer use and knowledge (around 30% of REEs currently own a computer or use one for the business, and 57% of REEs have someone in the business who can use one)  Higher than expected maintenance rigor (around 30% of respondents record output meter readings and fuel consumption every day, and 40% claim they check the voltage levels throughout the network every day!)  General interest in assistance to improve REE management, and open to software tools.