1. Network Operation Centers (NOCs) and Service Operation Centers (SOCs)
Customer Services, Quality of Service and Billing
September 2015, Gaborone, Botswana
Network Operation Centers (NOCs)
and
Service Operation Centers (SOCs)
Jacob Munodawafa

2. Network Operation Centers (NOCs)
NOC, manages the NMS systems, monitors faults and events, track the performance of the network and troubleshoot the problems at the first hand.
As the name implies, the main purpose of the NOC is to manage the network.

3. Service Operation Centers (SOCs)
Service Operation Centers implement the service quality management  concept. Service Operation Center or SOC monitors the quality of the overall service and take the necessary actions in the case of service degradations and outages.
The main data source for the SOC screens will be the SQM. The experts in the SOC will continuously monitor SQM and coordinate with other departments to decrease the MTTR of the service outages.

4. Network Operations Centre (NOC)
A Network Operations Center or Service Operation Center rests at the heart of every telecom network or major data center, a place to keep an eye on everything
Large organizations may operate more than one NOC /SOC, either to manage different networks or to provide geographic redundancy in the event of one site being unavailable or offline
Overview of a typical NOC. Status monitors
(front), backbone overview (back), and
news broadcast on TV-set (right). N
ote safe under desk, typically for backups, p
asswords, or hardware cryptographic devices
Operations center during the
Athens 2004 Olympic games
Technicians in Architel NOC

5. Network Operations Centres (NOCs)
Telkom South Africa

6. Network Operations Centres (NOCs)
Telkom South Africa

7. Network Operations Centres (NOCs)
Telkom South Africa

8. Network Operations Centres (NOCs)
Telecom Namibia

9. Network Operations Centres (NOCs)
Telecom Namibia

10. Network Operations Centres (NOCs)
AT&T’s Global NOC in Bedminster, New Jersey

11. Network Operations Centres (NOCs)
Reliance Communications’ NOC in India

12. Network Operations Centres (NOCs)
Lucent’s Network Reliability Center in Aurora, Colorado ( )

13. Network Operations Centres (NOCs)
Network Operations Center of UUNET/MCI WorldCOM which is now Verizon Business

14. Network Operations Centres (NOCs)
Akamai’s NOC in Cambridge, Massachusetts

15. Network Operations Centres (NOCs)
Easy CGI’s NOC in Pearl River, New York

16. Network Operations Centres (NOCs)
Ensynch’s NOC in Tempe, Arizona

17. Network Operations Centres (NOCs)
TWAREN’s NOC (Taiwan Advanced Research & Education Network)

18. Network Operations Centres (NOCs)
KDL’s NOC in Evansville, Indiana

19. Network Operations Centres (NOCs)
Global Crossing Network Operations Center

20. Network Operations Centres (NOCs)
ITU Secretary General visits PTCL NOC (Network Operations Centre), May 2012
Islamabad (May 12, 2012) – Secretary General of the UN agency International Telecom Union (ITU), Dr. Hamadoun Toure’, visited here today Pakistan Telecommunication Company Limited’s (PTCL) state of the art Network Operations Centre to apprise himself of the country’s largest telecom company’s network operations. Dr. Toure, who is undertaking his first official visit to Pakistan in connection with the international World Telecommunication & Information Society Day 2012 celebrations, toured PTCL NOC’s impressive premises and was briefed about its vast and round the clock operations

21. Network Operations Centres (NOCs)
Telenor's NOC at Fornebu, Oslo, Norway

22. Network Operations Centres (NOCs)
Intelsat Washington DC

23. Network Operations Centres (NOCs)
More NOCs

24. Network Operations Centres (NOCs)
Tell us about your NOC /NOCs?
Impressive?
Expensive?
Completion?
24/7?
Seats?
Capability and
Escalation
Tools and Views

25. Issues Building a NOC? Expertise? Language? Ownership and Location?
Network, What Role and Escalation?
Coordination?
Redundancy?

26. Thank you Looking forward to visit your NOC!