1. Delivering Service Standards Jon Mitchell Environment Service 30 September 2015

2. Where we began A varied and inaccurate record of what the authority was responsible for Significant variation in how grounds maintenance operations were captured and programmed Vastly different standards being delivered across the County with no consistency in how they were prioritised Broad disparity in the state of repair of sites and infrastructure

3. Environment Service Standards The new Service Standards deliver Consistency, Transparency and Flexibility Set out the Councils approach to site safety and how often open spaces are inspected Define the full range of grounds maintenance “outcome based” operations now adopted by the authority Lays out how the Council prioritises open space maintenance through “Hierarchy” and “Typology”

4. Priority and Site Hierarchy Regional Town and Parish Neighbourhood 1 Neighbourhood 2 Examples of hierarchy of environment asset Regional Destinations Town/Parish Destinations Neighbourhood 1 Destinations Fistral Beach. Tehidy Country Park. The Camel Trail. Castle Park, Liskeard. Swanpool Nature Reserve, Falmouth. Coronation Park, Launceston. Lamorak Close Play Area, Mevagissey. Pengegon Playing Field.

5. How We Engaged Website analysis; popularity of individual sites Community engagement; how far people are prepared to travel Cornwall Conversation; Where would you like to see resource directed? Assets seen as priority:- Equipped Play, Beaches, Parks gardens and Playing fields, Natural Open Space Assets seen as neutral priority:- Sports Pitches, Informal amenity areas Assets seen as lower priority:- Tennis Courts, Bowling Greens, Allotments, Cemeteries and Closed Churchyards The approach has full BSI endorsement

6. Level of Maintenance Sustainability Serviceability Safety

7. Applying the Standards 12 Typologies: Natural Green Space, Public Rights of Way/Multi-use Trails, Heritage Sites, Coastal Assets, Formal Parks and Gardens, Civic Spaces, Equipped youth and play facilities, Recreational amenity and playing fields, Formal sports grounds, Cemeteries and Closed Churchyards, Inactive amenity verges, Allotments.

8. Where Are We Now? We know the condition of our open spaces We know our priorities We know our asset, Hierarchy and Typology We know what operations are being delivered at the site level We know there is consistency in our approach

9. Next Steps Continue to review the new standards to identify opportunities to further improve efficiency and enhance service delivery January 2016, Complete the consultation with the 19 Community Network Panels February 2016, make available details of how standards are applied, providing hierarchy and typology information for all open spaces managed by Cornwall Council April 2016, begin delivery of the new standards County wide

10. Jon Mitchell Public Space Team Leader Public Space Team Cornwall Council, Room 99, Western Group Centre, Radnor Road, Scorrier, TR16 5EH Tel: 01209 614466 email: jon.mitchell@cornwall.gov.uk www.cornwall.gov.uk