1. A World of Solutions The Challenges of the Workforce Shane Firmin, Training Coordinator

2. A World of Solutions Introduction

3. Challenges

4. 3 How do you manage older workers and younger workers?  Be clear about the distinction between experience and productivity.  Some have simply done the same job the same way for years without improvement. In this case, longevity is not an asset.  Encourage experience workers to act as mentors for younger workers.  Flipside, have younger workers help senior employees become more tech savvy. Challenge #1

5. A World of Solutions 4 Keeping up with constant change.  In today’s business world, there is no comfort zone.  When discussing change with employers, know that employees respond to change in one of three ways and each must be approached differently.  The Resisters  The Sheep  The Champions Challenge #2

6. 5 A World of Solutions Change When you change the way you look at things, the things you look at change.

7. 6 A World of Solutions Change

8. 7 Change

9. 8 Preparing for a flat or down economy.  The key word here is preparation.  What actions are you prepared to take if the economy tanks?  Can you afford to take a 20% drop in revenue?  Have you made yourself “marketable?” Challenge #3

10. A World of Solutions Interviewing Skills

11. A World of Solutions 10 Top 10 List 1.Check out the company. 2.Dress for success. 3.Practice the actual interview. 4.Make a good first impression. 5.Tackle the tough questions. 6.Ask questions yourself. 7.Emphasize your good qualities. 8.Avoid common pitfalls. 9.Follow up afterwards 10.What’s in a name?

12. 11 A World of Solutions Email: shanefirmin@me.comshanefirmin@me.com LinkedIn: Shane Firmin Twitter: @shanefirmin Contact Information

13. A World of Solutions Questions?