1. eServices Enablement Framework Session 3 Business Process Redesign

2. 2 Copyright e-Government Program (Yesser) Agenda  Steps in doing an e-Government project  Projects - according to the action plan  Infrastructure projects  e-Service enablement projects  Analysis and RFP Development  Project initialization  Business Analysis  Mapping existing processes (As-Is)  Designing the new processes (To-Be)  Technology Analysis

3. 3 Copyright e-Government Program (Yesser) Steps in doing an e-Government project

4. 4 Copyright e-Government Program (Yesser)  The framework support the Agencies in doing e-Government projects  Project orientated – covers all steps in a e-Service enablement project  Adaptable to the individual agency’s / project’s need  Based on the business processes of the agency  Independent of implementation technology and platform  Leeds to a detailed and precise RFP e-Services Enablement Framework

5. 5 Copyright e-Government Program (Yesser) Analysis and RFP Development  The action plan defines and describes the projects to help gaining the agency’s e-Services enablement goals  Infrastructure projects  These projects can be networking, hardware and basic IT infrastructure type projects.  e-Service enablement projects  These projects focus on core agency business process re- engineering and e-enablement.

6. 6 Copyright e-Government Program (Yesser) e-Service Project Infrastructure Projects Analysis and RFP Development  Example of an agency’s Infrastructure and e- Services projects e-Services Project 6 Action Plan

7. 7 Copyright e-Government Program (Yesser) Analysis and RFP Development – Infrastructure projects ** Number of invited Bidder can change as appropriate

8. 8 Copyright e-Government Program (Yesser) Analysis and RFP Development – e-Services projects ** Number of invited Bidder can change as appropriate

9. 9 Copyright e-Government Program (Yesser) (1) Project initialization  Use one of many we proven project management methods like: Prince II, PMI, DSDM or SSADMPrince IIPMIDSDMSSADM  Define RFP development project plan  Align with the goals and objectives stated in the Action Plan  Define project plan with objectives and milestones  Form project organization  Steering committee  Project manager  Project members  Additional business experts  External help – Yesser / Consultants ?

10. 10 Copyright e-Government Program (Yesser) (2a) Business Analysis Agency Develop Data/term model Develop Use Case Map & Redesign BP Initial state: - Project initialized Final state: - functional analysis finished Develop Service specifications

11. 11 Copyright e-Government Program (Yesser) (2b) Technical Analysis Final state: - non-functional analysis finished Agency Initial state: -Project initialized -Business analysis ongoing Technical Solution Architecture SoftwareHardware Development Test, & Staging Environment Security Monitoring & Management Implementation

12. 12 Copyright e-Government Program (Yesser) (2b) Technical Analysis The Agency has to analyze these technical subjects:  Data migration and transformation  GSB integration  Technical Solution Architecture  Software  Hardware  Development, test and staging environment  Security  Monitoring and Management  Performance and Scalability  Implementation (Project Management and Organization)  Maintenance and Support  Change Enablement and Training  Operations  Quality Assurance and Acceptance  Technical Proposal  Financial Proposal

13. 13 Copyright e-Government Program (Yesser) RFP (3) – Compose the RFP (4) – RFP issuing and evaluation process Will be discussed in the next session

14. 14 Copyright e-Government Program (Yesser) e-Services Enablement Framework - Tips  It is a framework which means it is adaptable  To the project type  Small short term running projects can pick suitable parts  Big long term running projects might need to focus on other subjects – PM, promotion and coordination  Special projects might need additional templates  To the agency level of maturity  Agencies with low level maturity needs the whole framework  High level maturity needs only fragments - if any  To other preferred framework  TOGAF, Zachman, etc. TOGAFZachman  To already existing documentation/development tools.

15. 15 Copyright e-Government Program (Yesser) Questions and answers

16. 16 Copyright e-Government Program (Yesser) Break Break !