1. dvs.net IT-Service GmbH „The Smart Grid Experts“ Dipl.-Inf. Marco Balke Senior Solutions Architect German-Irish Smart Grid Summit, Crowne Plaza Dublin – Northwood 13.10.2015

2. dvs.net IT-Service GmbH Founded:October 1996 Staff:17 employees Divisions: -IT Services: Installation, operation and support of complex IT systems -Smart Metering Services: Installation, operation and support of Smart Metering systems Start of Smart Metering Services: January 2005 = 10 years experience

3. How can we help?

4. Phases of a Smart Metering project 1. Technical pre-sales support 2. Planning and installation 3. System building 4. Operation 5. Training

5. 1. Technical pre-sales support Our services: Installation and operation of demo systems Server dimensioning, documentation LAN/WAN device dimensioning Device selection/ testing (communication devices, servers etc.) 1.Technical pre-sales support 2.Planning and installation 3.System building 4.Operation 5.Training

6. 2. Planning and installation Our services: Testing and documentation of meter parameterization Testing and documentation of DC parameterization IP LAN/WAN network planning Customer server installation System installation, testing, documentation 1.Technical pre-sales support 2.Planning and installation 3.System building 4.Operation 5.Training

7. 3. System building Our services: DC-WAN/VPN installation and testing, documentation DC installation M-Bus-device installation Commissioning meters Creating test documents and conducting acceptance tests PLC troubleshooting 1.Technical pre-sales support 2.Planning and installation 3.System building 4.Operation 5.Training

8. 4. Operation - general Our services: Monitor and ensure system availability Monitor and ensure meter data availability Reaction times troubleshooting according to SLA Capacity planning and expansion of backend systems Software maintenance of server OS, DB and backend Hardware maintenance of customer systems KPI reporting, monthly 1.Technical pre-sales support 2.Planning and installation 3.System building 4.Operation 5.Training

9. 4. Operation – customer support Our services: Helpdesk (phone/ email) Operation of customer ticket system Customer ticket handling Problem solving Customer service requests Project service requests Reaction times support according to SLA KPI reporting, monthly 1.Technical pre-sales support 2.Planning and installation 3.System building 4.Operation 5.Training

10. Our services: Creating training materials Conducting customer training on administration, meter/ DC installation and commissioning 1.Technical pre-sales support 2.Planning and installation 3.System building 4.Operation 5.Training

11. References

12. Reference projects Stadtwerk Haßfurt Germany's first area-wide Smart Meter-Rollout Planning and installation Configuration of the system structure (application servers, SQL servers), network planning, creating the necessary programs (DC/ meter), system installation System building DC-WAN/VPN installation, commissioning of data concentrators, meters and M-Bus- devices, creating test documents and conducting acceptance test Operation Annual distribution of TOU-calendars, support in case of problems with the accessibility of DC’s and meters, problem analysis of WAN-configuration/ PLC-communication in the field

13. Reference projects Remote Metering Solutions South Africa Planning and installation Configuration of the system structure (application servers, SQL servers), network planning, creating the necessary programs (DC/ meter, different tariff configurations, remote reconnect, different demand configurations), system installation System building DC-WAN/VPN installation, commissioning of data concentrators, meters and M-Bus- devices, installation and operation of the systems initially in Germany Operation Support in case of problems with the accessibility of DC’s and meters, problem analysis WAN-configuration

14. Reference projects Industrielle Werke Basel Switzerland Planning and installation Configuration of the system structure (application servers, SQL servers), network planning, creating the necessary programs (DC/ meter), system installation, support for the connection to an SAP accounting system (MDUS/ AMI) System building Commissioning of data concentrators, meters and M-Bus-devices Operation Support in case of problems with the accessibility of DC’s and meters, problem analysis WAN-configuration, PLC measurements, admin support

15. Reference projects Stadtwerke Schwerte, EWE Oldenburg, Stadtwerke Neu-Isenburg, Stadtwerke Schwäbisch Gmünd, RheinEnergie Köln, GEW Wilhelmshaven, Gemeindewerke Nümbrecht, SVO Celle, EVO Oelde, SW Bochum, Technische Werke Kaiserslautern, Stadtwerke Krefeld, SSW Schleswig, OVE Bad-Rothenfelde, NUON Infostrom Gelderland, SW Norderstedt, E.ON Bayern Regensburg, Stadtwerke Pforzheim, SW Elmshorn, Stadtwerke Wolfenbüttel, EnergieSüdwest AG Landau, SWB Bremen, Stadtwerke Gotha, Stadtwerke Bad Rodach, Stadtwerke Wunsiedel, Stadtwerke Konstanz, EBM Genossenschaft Elektra Birseck …

16. Thank you for your attention!

17. Contact dvs.net IT-Service GmbH Bernsaustraße 7-9 42553 Velbert Deutschland Frank Broekman Dipl.-Ing. Andreas Dicke Phone:+49 (0) 2053-422-250 Fax: +49 (0) 2053-422-299 http://www.dvs.net f.broekman@dvs.net