1. Welcome to this helper. Click on the image of your phone for a guide to popular functions. Click on the logo to return to this first page. Click on to show handset buttons. Mitel 5212 Mitel 5224

2. Use this helper to guide you through the key features of your phone. Navigate with the purple buttons on the right and use the show me button to identify keys. make a call put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details Your Mitel 5212 Show me

3. Pick up the handset & dial the number. (prefix with 9 for an outside line). or Leave the handset on hook & dial the number Note: You will now be using handsfree, to take the call off handsfree pick up the handset. put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details to make a call Mitel 5212 Show me

4. to transfer a call put a call on hold forwarding calls phonebook voice mail other features contact details make a call You can transfer a call without waiting for an answer, or wait until the phone is answered, announce the call & then transfer. To transfer without announcing - press the [Trans/Conf] button, dial the extension number & replace the handset to complete the transfer. To transfer & announce - press the [Trans/Conf] button, dial the extension number & wait for an answer, announce the call & then replace the handset. If no answer or can’t take the call, press the [Cancel] button to return to the call. Note: If you are using a headset press the [Release] key to complete the transfer. Mitel 5212 Show me

5. make a call transfer a call forwarding calls phonebook voice mail other features contact details to put a call on hold Press the red [Hold] button. To take a call off hold press the flashing Prime Line key. Only one call can be active at a time. The Prime key is lit when there is a call on hold. Mitel 5212 Show me

6. make a call put a call on hold transfer a call phonebook voice mail other features contact details Call Forwarding redirects all incoming call to another number or voicemail. Press the Blue [Superkey] & press # until you see “Call Forwarding” in the display, press * for yes. Select the type of call forward you wish to use e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext Press * to review and * to program. You can now enter the call forward number (for voicemail enter 35100). Press the down arrow key to save. To activate the call forward, use a pre- programmed key or, after saving the call forward, press * to change and # to turn on. to forward a call Mitel 5212 Show me

7. To find a phone number press the Blue [Superkey] & * for Phonebook. Enter the first 2 or 3 characters of the persons name. If you need to move the cursor left or right use the * key (left) & # key (right) Press 0 to lookup, use * to call and # to retry put a call on hold transfer a call forwarding calls voice mail other features contact details to use phonebook make a call Mitel 5212 Show me

8. make a call put a call on hold transfer a call forwarding calls phonebook other features contact details The first time you access your voice mail you will have to complete a tutorial. To access Voice Mail press dial 35100. Enter your default pass code, this is: 1234 The tutorial will ask you to: - Change your password (to a 4 digit number) Record a mailbox name eg: Chris Jones Record a greeting You will not be able to listen to any messages until you have completed the tutorial. to listen to messages to use voice mail Mitel 5212 Show me

9. make a call put a call on hold transfer a call forwarding calls phonebook other features contact details An orange flashing light on your handset & ‘Messages’ in the display indicate that you have a voicemail message. To listen to your messages: - Press the lit [Message Waiting] button then press # to call voice mail. Put in your password & follow the instructions. Press 7 to listen to a new message. When listening to a message you can: - Press 5 to save, 3 to delete, * to rewind & # to fast forward. previous… to use voice mail Mitel 5212 Show me

10. To conference a call, during a call, press the [Trans/Conf] button. Dial the number of the person you wish to conference with, when they answer press the [Trans/Conf] button again. make a call put a call on hold transfer a call forwarding calls phonebook voice mail contact details other features To view call records, press the Call History key & select Missed, Made or Answered Calls. Use the buttons to view. To call a number use the * button to select. next… Mitel 5212 Show me

11. make a call put a call on hold transfer a call forwarding calls phonebook voice mail contact details other features To adjust the LCD contrast use the volume buttons whilst the phone is idle. To adjust ringer volume (when your phone is ringing) press the volume buttons. To adjust call volume, lift the handset & press the volume buttons. previous… Mitel 5212 Show me

12. make a call put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details back Mitel 5212 Volume buttonsSpeaker buttonMute button Blue Superkey Cancel button Redial button Message waiting button Trans/Conf button Hold button Programmable keysPrime key

13. make a call put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details Your Mitel 5224 Use this helper to guide you through the key features of your phone. Navigate with the purple buttons on the right and use the show me button to identify keys. Show me

14. put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details to make a call Mitel 5224 Pick up the handset & dial the number. (prefix with 9 for an outside line). or Leave the handset on hook & dial the number Note: You will now be using handsfree, to take the call off handsfree pick up the handset. Show me

15. make a call put a call on hold forwarding calls phonebook voice mail other features contact details to transfer a call You can transfer a call without waiting for an answer, or wait until the phone is answered, announce the call & then transfer. To transfer without announcing - press the [Trans/Conf] button, dial the extension number & replace the handset to complete the transfer. To transfer & announce - press the [Trans/Conf] button, dial the extension number & wait for an answer, announce the call & then replace the handset. If no answer or can’t take the call, press the [Cancel] button to return to the call. Note: If you are using a headset press the [Release] key to complete the transfer. Mitel 5224 Show me

16. make a call transfer a call forwarding calls phonebook voice mail other features contact details to put a call on hold Press the red [Hold] button. To take a call off hold press the flashing Prime Line key. Only one call can be active at a time. The Prime key is lit when there is a call on hold. Mitel 5224 Show me

17. make a call put a call on hold transfer a call phonebook voice mail other features contact details to forward a call Call Forwarding redirects incoming call to another number or voicemail. Press the Blue [Superkey]. Press the Yes softkey until you see “Call Forwarding” in the display, press the Yes softkey again. Select the type of call forward you wish to use e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext. Press Yes to Review and Yes to Program. Enter the call forward number (for voicemail enter 35100) press the Save soft key. To activate the Call Forward, use a pre- programmed key or when the Call Forward is saved press the Change softkey and use the Turn On softkey. Mitel 5224 Show me

18. make a call put a call on hold transfer a call forwarding calls voice mail other features contact details to use phonebook To find a phone number press the Phonebook soft key. Enter the first 2 or 3 characters of the persons name. Press the Lookup soft key, you can then use the call, Next or Retry soft keys. Mitel 5224 Show me

19. make a call put a call on hold transfer a call forwarding calls phonebook other features contact details to use voice mail The first time you access your voice mail you will have to complete a tutorial. To access Voice Mail press dial 35100. Enter your default pass code, this is: 1234 The tutorial will ask you to: - Change your password (to a 4 digit number) Record a mailbox name eg: Chris Jones Record a greeting You will not be able to listen to any messages until you have completed the tutorial. to listen to messages Mitel 5224 Show me

20. make a call put a call on hold transfer a call forwarding calls phonebook other features contact details to use voice mail An orange flashing light on your handset & ‘Messages’ in the display indicate that you have a voicemail message. To listen to your messages: - Press the lit [Message Waiting] button then press # to call voice mail. Put in your password & follow the instructions. Press 7 to listen to a new message. When listening to a message you can: - Press 5 to save, 3 to delete, * to rewind & # to fast forward. previous… Mitel 5224 Show me

21. make a call put a call on hold transfer a call forwarding calls phonebook voice mail contact details other features To conference a call, during a call, press the [Trans/Conf] button. Dial the number of the person you wish to conference with, when they answer press the [Trans/Conf] button again. To view call records, press the Call History key & select Missed, Made or Answered Calls. Use the buttons to view. To call a number use the soft keys to select. next… Mitel 5224 Show me

22. make a call put a call on hold transfer a call forwarding calls phonebook voice mail contact details other features To adjust the LCD contrast use the volume buttons whilst the phone is idle. To adjust ringer volume (when your phone is ringing) press the volume buttons. To adjust call volume, lift the handset & press the volume buttons. previous… Mitel 5224 Show me

23. make a call put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details back Mitel 5224 Soft keys Volume buttonsSpeaker buttonMute button Blue Superkey Cancel button Redial button Message waiting button Trans/Conf button Hold button Programmable keysPrime key

24. All telephone & network issues, queries & new requests are to be reported to the Derbyshire County Council Help Desk via: - Dial: 7777 or VOIP: 37777 make a call put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details Mitel 5212

25. All telephone & network issues, queries & new requests are to be reported to the Derbyshire County Council Help Desk via: - Dial: 7777 or VOIP: 37777 make a call put a call on hold transfer a call forwarding calls phonebook voice mail other features contact details Mitel 5224