1. PRE-PROPOSAL CONFERENCE CUSTOMER SERVICE EDUCATION PROGRAM FOR DEPARTMENT OF PUBLIC WORKS AND ENGINEERING May 7, 2015 10:00 AM

2. Agenda  Opening Remarks  RFP Overview  General Information  Required Forms  Disqualifications  Other Requirements and Forms  Evaluation and Selection Process  Questions and Answers  Announcements 2

3. Introductions  City of Houston Staff  Department Representatives  Key Staff – Subject Matter Experts  Proposers 3

4. RFP Overview Proposal submittal and delivery details:  Thursday, May 21, 2015 at 2:00 p.m. CST  Office of City Secretary, 900 Bagby, Room P101, Houston, TX 77002  9 copies, including one (1) marked “Original” 9 electronic thumb drives containing the entire proposal and exhibits  Sealed boxes or envelope(s) bearing the assigned Solicitation Number: S66-T25423 4

5. RFP Overview Cont’d Proposal format:  Printed “Original” signed in BLUE ink by individual(s) legally authorized to bind the proposer 5

6. General Instructions Proposal Contact: Shannon Pleasant, Senior Procurement Specialist  Submit all required forms  Read the entire RFP  Questions must be submitted to Shannon Pleasant at Shannon.Pleasant@houstontx.gov Shannon.Pleasant@houstontx.gov 6

7. Required Forms  Offer and Submittal, References and Proposed Subcontractors  Fair Campaign Ordinance  Affidavit of Ownership or Control  Drug Detection and Drug Deterrence Procedures for Contractors  Anti-Collusion Statement  Conflict of Interest Questionnaire  Equal Employment Opportunity Ordinance  Insurance Requirements and Sample Insurance Certificate  Pay or Play Program (POP) Requirements 7

8. Disqualifications Vendor proposals subject to disqualifications:  Late Proposal  Violation of Quiet Period  Non-Responsive (failure to answer required questions, complete forms, etc.)  Exception to Indemnification Language  Exceptions to COH Contract Terms 8

9. Other Requirement and Forms Comments from the Office of Business Opportunity (OBO)  Hire Houston First  Designation as City or Local Business 9

10. Other Requirements and Forms Cont’d Comments from HR Liaison to the Office of Business Opportunity (OBO)  Pay or Play Program  Requirements and Terms 10

11. Evaluation and Selection Process  Criteria  Process/Timeline  Oral Presentations  Site Visits  Contract Negotiations  Approval of City Council  Notification of Award(s) 11

12. Questions and Answers Responses to questions at today’s pre- proposal conference are not binding,  Submit questions by email to Shannon.Pleasant@houstontx.gov Shannon.Pleasant@houstontx.gov  Official responses will be posted as Letter(s) of Clarification  12

13. Announcements Important dates to remember: Last day to submit questions  Thursday, May 14, 2015 at 2:00 P.M., CST Final date that COH will post responses  Tuesday, May 19, 2015 Proposal Due  Thursday, May 21, 2015 2:00 PM C.S.T. 13

14. THANK YOU Thank you for your attendance today. We look forward to receiving your proposals. 14