1. Developing a Knowledge Management System for the Texas Department of Transportation Research Project 0-4505 Texas Transportation Institute

2. Information Overload 35 emails per day 15 phone calls per day 12 meetings per week Countless sheets of paper TxDOT professionals have a common dilemma:

3. With this abundance of resources comes: The Irony Excessive amount of information available - Manuals, books, reports - Presentations, videos, Web sites Some of the most valuable information is missing - Practical lessons learned in the field - Motivating factors in selecting spec requirements - Wisdom obtained from decades of experience

4. TxDOT experienced some major blows: Lost Corporate Knowledge October 1, 1993, and September 1, 2003 - A total of nearly 2,000 employees retired on one of these two days - A major segment of the agency’s experience left with them Career Employees - TxDOT loses hundreds each and every year - Experience loss is continual in every large organization The agency’s knowledge bank needs deposits, not withdrawals

5. Our Knowledge Must Be Mined Captured Evaluated Organized Managed USED! To remain successful in the future:

6. The i-Way In 2004 TxDOT took action to enhance internal information-sharing:

7. Start at the Crossroads To access iWay:

8. This screen appears next

9. A robust collection of resources The i-Way Serves Dual Purposes - Stores and manages TxDOT’s training program - Houses TxDOT’s Knowledge Management System Knowledge Management System

10. Screened Information Experts sift through material to feature only the most pertinent information TxDOT’s KMS is no Google ® search

11. Thanks to RMC 1 – Construction, Pavements and Maintenance Rigid & Flexible Pavement Forensics The first technical information areas to be placed in TxDOT’s KMS - Critically important expertise - An area of TxDOT strength More than 500 items have been entered - Technical papers, newsletters, books, manuals - Web sites, databases - Information from expert interviews

12. Example Scenario Flexible pavement rutting - Which pavement layer or layers are the problem? The following slides will demonstrate an information search Navigating through the TxDOT KMS

13. Begin with a Global Search

14. Enter a Keyword

15. Search Results Listed

16. Refined Search Results

17. View Abstract

19. Legacy Knowledge

21. - Analysis Tools and Databases - Observations and New Knowledge - Unique Applications and Innovations - Top Reference Collection Additional Categories of Resources

22. Maintaining Relevance Technical Content Administrators - Responsible for keeping information up-to-date Information coming in Information to be deleted

23. Teaming Center

24. KMS is more than stored information …

25. Knowledge Sharing TEAM ROOMS - Work room (limited access) - Forum Contents Discussion Boards with Moderators Calendar

27. TxDOT Has a Plan One of our goals: - Increase the value of our transportation assets

28. “TxDOT employees are our most valuable asset.” – Ric Williamson, Chair Texas Transportation Commission Transportation Short Course October 10, 2006

29. Contact Ahmed Eltahan, Ph.D., P.E. Materials and Pavements Section Construction Division (512) 467-3993 Aeltaha@dot.state.tx.us