1. Tools & Techniques for Managing Employee Relations Issues - STAR
January 2015
Mile High Adventure Ascend the HR Summit
Dr. Kristy D. Smith, Vice President of Academic Affairs

2. Overview – Employee Relations (ER)
How do you treat others?
Do you demand or consult?
Do you tell or do you ask?
Do you share in the process or direct?
Simple, right?
In theory!
What does Employee Relations mean to you?
2015 Mile High SHRM Conference
January 2015

3. 2015 Mile High SHRM Conference
Your turn
Think of a recent example in your work like where you had to provide an employee feedback (coaching for improvement or coaching for performance)
On the paper in front of you, write a synopsis of that conversation
2015 Mile High SHRM Conference
January 2015

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Gold Star
2015 Mile High SHRM Conference
January 2015

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Essentials of ER
Consulting is a critical component to ER
When you consult, you lead by asking for input and partnering with employees
Process is shared
Communication is essential
2015 Mile High SHRM Conference
January 2015

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STAR – STAR/AR
There are several organizations that use the STAR – STAR/AR method. The graphic here is from Development Dimensions International (DDI).
2015 Mile High SHRM Conference
January 2015

7. Key Principles (to meet personal needs)
ESTEEM
Maintain or enhance self-esteem.
EMPATHY
Listen and respond with empathy.
INVOLVEMENT
Ask for help and encourage involvement.
SHARE
Share thoughts, feelings, and rationale. (to build trust)
SUPPORT
Provide support without removing responsibility.
(to build ownership)
© Development Dimensions International, Inc., MMXII. Revised MMXIV. All rights reserved. 7
2015 Mile High SHRM Conference
January 2015

8. Interaction Essentials (to meet personal and practical needs)
2015 Mile High SHRM Conference
January 2015

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Activity
Situation
Task
Action
Result
2015 Mile High SHRM Conference
January 2015

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Questions ?
2015 Mile High SHRM Conference
January 2015

11. 2015 Mile High SHRM Conference
Follow me on twitter:
@drkristy08
Connect with me on LinkedIn:
Kristy Standard Smith
2015 Mile High SHRM Conference
January 2015