1. Best Practices in Student Services Kelly Alvarado, Martha Chan, Jacquis Watters SDAD 575 July 6, 2012  Insert Picture from Section 2 Here  Jacquisy & Martha Best Practices in Student Services, Summer 2012 1

2.  2 Agent5tt55tttda Overview of Site Visits Section 1 Seattle University, University of Idaho, Central Washington University, South Seattle Community College, Lake Washington Institute of Technology Section 2 Seattle University, University of Puget Sound, The Evergreen State College, Green River Community College Best Practice Focus Review of Literature on Successful Best Practices Successful Program: University of Idaho Design of a New Program Reflective Learning Questions

3.  Section 1 Site Visits University of Idaho Located in Moscow, Idaho Central Washington University Located in Ellensburg, Washington South Seattle Community College Located in West Seattle, Washington Lake Washington Institute of Technology Located in Kirkland, Washington Best Practices in Student Services, Summer 2012 3

4.  Section 2 Site Visits University of Puget Sound Private Institution, Liberal Arts College Located in Tacoma The Evergreen State College Public Institution, Liberal Arts College Located in Olympia Green River Community College Located in Auburn Best Practices in Student Services, Summer 2012 4

5.  Best Practices Focus: Campus Safety, Mental Health, and Students of Concern In a college community, social and emotional wellbeing, as well as, campus safety are seen as core principles of a health campus environment. In response to delicate situations affecting sensitive campus climates: Establishing effective risk management systems using the principles of good practice … developing coherent values and ethical standards, inquiry to improve student and institutional performance and forging educational partnerships that advance student learning to strengthen the services provided to faculty, staff and students (Blimling & Whitt, 1999). Best Practices in Student Services, Summer 2012 5

6.  6 Review of Literature Behavioral Intervention Teams (BIT) Created to sustain safe and secure campuses: A collaborative and thoughtful approach to threats Tracking student trends over time Initiating and implementing established protocols Pursuing “red flags” and stopping them long before a crisis arises Come across mental/behavioral health concerns & campus safety issues Why are BIT here? Colleges /Universities are in a unique position to engage, support, and challenge students while working with them; it is an environment where people can reach out and make a difference.

7. Review of Literature Sexual misconduct Sexual harassment Excessive alcohol/Drug use Psychological distress Student suicide Disruptive students 1 st amendment/Free speech Campus shootings/bombings Campus deaths Campus safety Hazing Emergency mgmt/assessment Gender issues/masculinity Thefts/Assault/Criminal acts Best Practices in Student Services, Summer 2012 7 Possible high risk campus health and safety issues include:

8.  Best Practices in Student Services, Summer 2012 8 Review of Literature Mental/Behavioral Health & Aggression More and more “red flags” are popping up on campuses: Due to the complexity of managing students with mental health and behavior issues However, assessing for harm to self is only one component of the BIT function Aggression cited as a significant factor in measuring a student’s potential to harm other community members In Lewis and Sokolow’s (2009), Threat Assessment in the Campus Setting, two types of aggression are introduced; primal and cognitive

9. Best Practices in Student Services, Summer 2012 9 The National Behavioral Intervention Team Association (NaBITA) Threat Assessment Tool

10.  Successful Program University of Idaho Best Practices in Student Services, Summer 2012 10 Team Lead by Counseling & Testing Center’s (CTC) Director & Dean of Students The University dealt with 11 serious cases that affected the campus wide community Murder of a Student by a Faculty Member (Fall 2011) Alcohol Induced Roll Over Accident (Fall 2011) Unexpected Death of Star Student (Spring 2012) StrengthsWeaknesses Strong Campus Partnerships Provided Strong Support by Dean of Student’s Office Responder Fatigue Lacking Inquiry for Improvement

11.  Design of a New Program Best Practices in Student Services, Summer 2012 11 Partnership with key campus members: Student life, counseling center, residence life, fraternities and sororities, campus policy/safety, student conduct, legal counsel and Dean of Students Clear goals: (1) Balance the educational needs of the student and the academic mission of the University (2) To provide structure of an effective method of addressing student behaviors that impact the University (3) To manage each case individually (4) To initiate appropriate intervention (5) To eliminate fragmented care (6) To be a resource for students, faculty, administrators, and staff

12.  Design of a New Program Best Practices in Student Services, Summer 2012 12 Fostering a comprehensive reporting culture Creating a guide on what is acceptable to report Creating an accessible and confidential report system Engage campus community on variety of topics including student mental health, scenarios, interventions and supporting difficult students. Marketing Strategy Engages students, faculty, administration and staff Training opportunities – FERPA, recognizing distressed students and concerning behaviors Comprehensive website Early communication at orientation programs

13.  Reflective Learning Kelly’s LearningMartha’s LearningJacquis’ Learning Emergency Prevention & Management Should be Part of Every Institutions Culture Remembering Circle of Impact Flexibility in Reacting to Situations Important Diversity of institution emergency notification systems Institutional system of care Allocation of resources for emergency prevention and management Responsibility to both mental health issues and campus safety Collaboration with community/open communication Plan A through Plan Z Best Practices in Student Services, Summer 2012 13

14.  Questions For more information please feel free to contact us! Kelly Alvarado alvaradk@seattleu.edu Martha Chan chanm2@seattleu.edu Jacquis Watters wattersj@seattleu.edu Best Practices in Student Services, Summer 2012 14

15.  References Bonner, J.L. (2011, August 24). Ernesto Bustamante, University of Idaho professor who killed student, had multiple personality disorder, weapons. The Huffington Post. Retrieved from http://www.huffingtonpost.com/2011/08/25/ernesto-bustamante- univer_n_936035.html KTBV, (2011, November 12). Two University of Idaho students killed in rollover. KTVB. Retrieved from http://www.ktvb.com/news/Two-University-of-Idaho-students-killed- in-rollover-133750138.htmlhttp://www.ktvb.com/news/Two-University-of-Idaho-students-killed- in-rollover-133750138.html Lewis, W.S, & Sokolow, B.A. (2009). Threat assessment in the campus setting. The NaBITA 2009 Whitepaper. Retrieved from http://nabita.org/docs/2009NABITAwhitepaper.pdf Best Practices in Student Services, Summer 2012 15