1. Xerius Innovating for the future Microsoft CIO Summit 2009 30/11/2009

2. Agenda About Xerius About the project Business case Business impact / criticality Timeline Results Responses to legislation changes Changes mgmt for backoffice administrators Lessons learned / unexpected benefits Future opportunities

3. About Xerius Child benefit services Social security services Enterprise Counter ( Ondernemingsloket / Guichets d’entreprises agréés ) Health insurance services Insurance broker SD Worx for HR and payroll services

4. DIMA Business context Xerius Child Benefit Fund 125.000 families per month 100 account administrators Highly aligned with public law and regulations 9 local front offices Business context DIMA Highly business critical Payment of € 400 million over 1,5 million bank transactions 400.000 transactions per month for integration with public instances (bidirectional) Generation of 400.000 letters per year

5. Some statistics

6. Issues with the past Two divergent worlds : mainframe vs Windows Alignment but no integration Cost control becoming increasingly difficult Little agility possible Need for flexibility for continuous legislation changes Becoming blocking for innovative opportunities

7. Business drivers Important cost saving One integrated data model for child benefit fund Optimal support provided by the application Easier integration with accounting system and customer base Ready for increasing electronic data flows with public services Flexible towards legislation changes Extending internal know-how of core business processes

8. Some DIMA features DIMA Incoming documents Public services flux automation Phone call based changes Calculations of child benefits Financial follow up Batch processing Outgoing letters Public services changes notification Reporting and statistics

9. Old architecture

10. Solution chosen Transition from company focus to people focus (business approach) Prepared for increasing automation of public services Microsoft technology Agility platform for faster respons to changes Modern platform for future innovation Usability Wizards guide end users in their processes Decreasing need for specific mainframe codes Shorter education and user training for new hires Learning process and interests development team

11. New architecture

12. Project timeline Project statistics Duration : 2,5 year Work : 10.000 mandays Team size : up to 24 people Go live : 30/06/2008 Start Sun 1/01/06 Finish Fri 27/06/08 1st Quarter3rd Quarter1st Quarter3rd Quarter1st Quarter Envisioning Mon 2/01/06 - Fri 16/06/06 Iterative dev Mon 19/06/06 - Fri 15/06/07 Iterative dev Mon 18/06/07 - Fri 2/05/08 Stabil izing Mon 5/05 /08 - Fri 27/0 6/08 Data migration Mon 28/08/06 - Fri 27/06/08 Project kick off Sun 1/01/06 Prototype Mon 19/06/06 MS Fri 16/02/07 Basic calculations Fri 15/06/07 MS Tue 18/09/07 MS Fri 25/01/08 Iteratie 5 complete Mon 5/05/08 Deployment Fri 27/06/08

13. Project team organization

14. Benefits on today All data migrated to one central system More automated interpretation than before Increased knowledge base of core processes Enterprise level project team Involvement of production team Backoffice guided by centralized task system Calculation runs reduced from 3 days to 3 hours Online calculations at run time Average administration duration from 15 days to 12 days

15. Lessons learned Big Bang scenario 9 months to regain our quality standards Time pressure weakens test scenarios Tough for everyone End-user support Foresee budget for end-user training and continuous application improvement Usability More than just putting new colors on the screen Batch processing Constant need for helicopter overview to prevent chaos Importance of transparancy of impact for end users

16. Lessons learned Architecture Scalable design proves itself Possibilities of real-time simulations Productivity increased Project team capable of quick fixes Project team masters the application incredibly well Team spirit is very important, even after deployment Technology Greater ease of adopting new technology

17. Future opportunities Ready for continuous innovation Using known business pitfalls Using the same technologies Using the earned experience Opportunities of today Binding customer services and backoffice through CRM Learning from facts and figures using BI Expand services through web technologies

18. Future opportunities Connecting CRM to DIMA Prospects in CRM, opportunities won pushed to DIMA Data exchanged to data warehouse Connecting Microsoft technologies Business insights Business productivity of local front offices Regulation statistics for public services Business reporting using Microsoft technologies

19. Future opportunities Extending DIMA to citizens Online consultation of your file Electronic notification of payments Correspondence made available at home Secured by e-ID services Silverlight as web front end on DIMA

20. Thank you For your interest ! Want to know more ? http://www.xerius.be Filip.VanRaemdonck@xerius.be Guy.Anthuenis@exsto.be