1. Barriers to Effective Communication
Process Barriers: involve all components of the perceptual model of communication
Personal Barriers: involve components of an individual’s communication competence and interpersonal dynamics between people communicating
Physical Barriers: pertain to the physical distance between people communicating
Semantic Barriers: relate to the different understanding and interpretations of the words we use to communicate
For class discussion: Which of the barriers to effective communication is the most difficult to deal with? Explain.

2. Listening Styles
Results-style: Interested in the bottom line or result of a message.
Reasons-style: Interested in hearing the rationale behind a message.
Process-style: Likes to discuss issues in detail.

3. TWO PRINCIPLES OF COMMUNICATION
Communication is an on-going, dynamic, transactional process
(Two models of Communication)

4. 3. The person others think
Self-Concept Circle
The person I
think I am.
2. The person others
3. The person others think
I think I am.

5. Definitions Self-concept: Picture or perception of ourselves
Self Esteem: Feelings we have about ourselves
Self-ideal: The way we would like to be

6. Models of Communication
LINEAR MODEL S R M F
TRANSACTIONAL MODEL
Noise
S/R
R/S
M/F
Context/Environment

7. TWO PRINCIPLES OF COMMUNICATION
Communication is an on-going, dynamic, transactional process
(Two Models of Communication)
It is impossible to NOT communicate
(Five Types of Communication)

8. FIVE TYPES OF COMMUNICATION
Intrapersonal
Interpersonal
Small Group
Public
Mass

9. STAGES OF LISTENING Hearing Selecting Attending Understanding
Evaluating
Remembering
Responding

10. TYPES OF LISTENING Listening for enjoyment Listening for information
Empathic listening
Critical / evaluative listening