1. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants NAME OWNER AND DEFINE THE PROCESS -DEFINE WHAT IS TO BE WORKED ON AND BY WHOM -ESTABLISH EXTENT OF PROCESS TO BE IMPROVED -NAME PROCESS AND PROCESS OWNER -DEFINE BOUNDARIES -SPECIFY SUPPLIERS, IMPLEMENTORS AND CUSTOMERS -DEFINE CUSTOMER CRITICAL SUCCESS FACTORS -PROCESS LIMITS DEFINED -RESPONSIBILITY DEFINED -CUSTOMER NEEDS DEFINED

2. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants DOCUMENT AND MEASURE CURRENT PROCESS -TO DOCUMENT THE PROCESS TO TASK LEVELS -IDENTIFY CURRENT QUALITY MEASUREMENT POINTS -PREPARE OVERALL FLOW DIAGRAM -DEFINE MICRO FLOW DIAGRAMS, INCLUDING WHO DOES IT, DECISIONS, ETC. -INVOLVE THE IMPLEMENTORS -IDENTIFY THE PROCESS MEASUREMENT POINTS -COMPLETED FLOW DIAGRAMS -PROCESS MEASUREMENT POINTS DEFINED

3. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants DEBUG THE CURRENT PROCESS -IMPROVE THE PROCESS TO MEET CUSTOMER NEEDS -MAKE OBVIOUS IMPROVEMENTS -QUANTIFY AND REMOVE ALL NON-VALUE ADDED STEPS -QUANTIFY AND REMOVE WASTE -ADD CONTROL POINTS AND MEASUREMENT AS REQUIRED TO QUANTIFY AND MEET CUSTOMER NEEDS -IMPLEMENT A CONTROL CHART TO KEEP PROCESS GAINS -PROCESS THAT WILL MEET CUSTOMER NEEDS (EFFECTIVE) -MORE EFFICIENT PROCESS

4. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants ESTABLISH PROCESS PERFORMANCE STANDARDS -ESTABLISH AGREEMENT BETWEEN PROCESS OWNER AND CUSTOMER AS TO WHAT PROCESS CAN BE EXPECTED TO DELIVER -ASK CUSTOMERS TO DEFINE DEFECT FREE CRITERIA -OWNER AND IMPLEMENTOR DEVELOP CONSENSUS AGREEMENT -PUBLISH THE CRITERIA -DEFECT FREE CRITERIA DEFINE, AGREED TO AND PUBLISHED FOR GENERAL USE

5. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants MODIFY JOB DUTIES OF IMPLEMENTORS -TO ENSURE TASK REQUIREMENTS ARE CONSISTENT WITH PROCESS STANDARDS FOR DEFECT FREE CRITERIA -REVIEW AND REVISE ALL IMPLEMENTOR JOB DUTIES -TRAIN AS REQUIRED FOR ALL NEW TASKS,INCLUDING SPC TECHNIQUES -IMPLEMENT ALL NEW TASKS -DOCUMENT IN STANDARD OPERATING PROCEDURES -WORK REQUIREMENTS THAT ARE CURRENT AND CONSISTENT WITH DEFECT FREE PRODUCTS -ALL IMPLEMENTORS TRAINED -UP-TO-DATE DOCUMENTATION

6. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants INITIATE ONGOING QUALITY IMPROVEMENTS -WORK TOWARD CONTINUOUS IMPROVEMENTS -IMPROVE OVERALL EFFICIENCY -COMPARE PROCESS PERFORMANCE TO MISSION, GOALS, AND GUIDING PRINCIPLES TO SEE WHERE WARRANTED IMPROVEMENTS MIGHT BE -INITIATE QUALITY IMPROVEMENT PROJECTS -REMEASURE AND ASSESS PROGRESS, CONTINUE -CONTINUOUS IMPROVEMENT OF THE PROCESS CONSISTENT WITH YOUR MISSION AND GOALS

7. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants MONITOR AND TRACK -VERIFY IMPROVEMENTS AND ENSURE PROCESS REMAINS IN CONTROL -COLLECT DATA FOR ALL MEASUREMENT POINTS -APPLY STATISTICAL TOOLS TO ENSURE PROCESS REMAINS IN CONTROL AND TURN CONTROL OF PROCESS OVER TO IMPLEMENTORS -PROVIDE DATA TO PROCESS OWNERS, IMPLEMENTORS, AND CUSTOMERS -VERIFICATION OF CONTINUED PROCESS EFFECTIVENESS AND EFFICIENCY -PRODUCT MEETING CUSTOMER NEEDS 100% OF THE TIME -PROCESS QUANTITY AND QUALITY CONTROL IN THE HANDS OF THE IMPLEMENTORS

8. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants DEFINE FUTURE PROCESS REQUIREMENTS -TO EXCEED THE NEEDS OF OUR CUSTOMERS -TO ANTICIPATE FUTURE NEEDS -IDENTIFY FUTURE NEEDS WITH THE CUSTOMERS -ASSESS IMPACT OF FUTURE NEEDS ON THE CURRENT PROCESS -POSSIBLE FUTURE NEEDS AND THEIR IMPACTS -ABILITY TO BETTER PLAN FOR OUR CUSTOMERS

9. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants DEVELOP PROCESS ADAPTATION PLAN -DEVELOP AGREEMENT BETWEEN CUSTOMER AND OWNER ON HOW PROCESS MUST BE ADAPTED TO MEET FUTURE REQUIREMENTS -AGREE WITH CUSTOMER, ON FUTURE REQUIREMENTS -ESTABLISH CONSENSUS AMONGST PROCESS IMPLEMENTORS ON PROCESS REQUIREMENTS -COMMUNICATE AGREEMENT -DEVELOP ADAPTATION PLAN -PROCESS ADAPTATION PLAN, AGREED UPON AND WITH THE SUPPORT OF THE IMPLEMENTORS

10. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants IMPLEMENT PROCESS ADAPTATION PLAN -TO EXECUTE THE PLAN WHICH ASSURES CONTINUOUSLY MEETING OUR CUSTOMERS NEEDS -COMMUNICATE PLAN TO PROCESS IMPLEMENTORS -ALTER TASK REQUIREMENTS -TRAIN ALL PERSONNEL -DOCUMENT THE NEW PROCESS AND TRAINING STANDARDS -CONTINUE APPLICATION OF CONTINUOUS IMPROVEMENTS -PROCESS IS NOW EFFECTIVE, EFFICIENT AND ADAPTABLE

11. WHY DO WE DO THIS? WHY DO WE DO THIS? WHAT WILL WE DO? WHAT WILL WE DO? WHAT WILL WE ACHIEVE? WHAT WILL WE ACHIEVE? Quality Consultants