1. McGraw-Hill/Irwin ©2008 The McGraw-Hill Companies, All Rights Reserved SECTION 12.1 PROJECT MANAGEMENT

2. 12-2 PROJECT MANAGEMENT Project management – the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project Project management software – supports the long-term and day-to-day management and execution of the steps in a project

3. 12-3 PROJECT MANAGEMENT Common reasons why IT projects fall behind schedule or fail

4. 12-4 PROJECT MANAGEMENT FUNDAMENTALS Project deliverable – any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project Project milestone – represents key dates when a certain group of activities must be performed Project manager – an individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure all key project milestones are completed on time

5. 12-5 PROJECT MANAGEMENT FUNDAMENTALS Project management role

6. 12-6 Setting The Project Scope Project scope – defines the work that must be completed to deliver a product with the specified features and functions, and typically includes: –Project product –Project objectives –Project deliverables –Project exclusions

7. 12-7 Setting The Project Scope SMART criteria are useful reminders on how to ensure that the project has created understandable and measurable objectives

8. 12-8 Managing Resources and Maintaining the Project Plan Two primary diagrams used in project planning include PERT and Gantt charts –PERT (Program Evaluation and Review Technique) chart – is a graphical network model that depicts a project’s tasks and the relationships between those tasks (Dependencies and Critical paths are found in PERT charts) –Gantt chart – a simple bar chart that depicts project tasks against a calendar

9. 12-9 Managing Resources and Maintaining the Project Plan PERT Chart EXPERT – PERT Chart Example

10. 12-10 Managing Resources and Maintaining the Project Plan MS Project – Gantt Chart Example

11. 12-11 CHANGE MANAGEMENT FUNDAMENTALS

12. 12-12 CHANGE MANAGEMENT FUNDAMENTALS Change management – a set of techniques that aid in evolution, composition, and policy management of the design and implementation of a system –Change management system – a collection of procedures to document a change request and define the steps necessary to consider the change based on the expected impact of the change –Change control board (CCB) – responsible for approving or rejecting all change requests

13. 12-13 RISK MANAGEMENT FUNDAMENTALS Project risk – an uncertain event or condition that, if it occurs, has a positive or negative effect on a project objective –Risk management – the process of proactive and ongoing identification, analysis, and response to risk factors

14. 12-14 RISK MANAGEMENT FUNDAMENTALS

15. 12-15 RISK MANAGEMENT FUNDAMENTALS

16. 12-16 Mitigating Risk Actions to improve risk management capabilities –Promote project leadership skills –Learn from previous experience –Share knowledge –Create a project management culture