1. CUSTOMER INFORMATION SECURITY LY, PHAM HIEN

2. Problem Fill out ABBank’s Customer Information Form. Then receive E-letter from VietinBank.

3. Question How is the Bank’s Customer Information in the hand of the another Bank?

4. Possibility Sharing is caring Stolen the Data

5. Possibility 1. Share ABBank and VietinBank don’t have the relationship like partnership or corporation, considered each other as competitors. ABBank is a private-owned Bank and VietinBank is a state-owned Vietnamese Bank. Customer Information Security is one of the most important tasks. Of course: NO SHARE

6. Possibility Sharing is caring Stolen the Data

7. Possibility 2. Stolen Leaking Data from internal staffs External resources: Hackers (Viruses, Malware…) (specialization, intellectual property rights)

8. Simple Steps to Safeguard Confidential Business Information 1. Empty the Mailbox Never leave your Inbox overnight. This is your best defense against stealing mail. 2. Watch the Fax Try to stand by the fax machine to receive sensitive information as soon as it comes in. 3. Send Email Sparingly When sending sensitive information via e-mail, encrypt it first – or don’t send it at all. There’s always the possibility of interception or an accidental electronic distribution.

9. 4. Make Copy Carefully 5. Leave the Discreet Voice-Mail Messages You never know who’s standing within earshot of someone’s work area, so avoid leaving a detailed voice- mail message if it involves sensitive information. 6. Keep things Private in Public When you’re in a public place, think twice before discussing proprietary information or any details about sensitive projects. You never know who’s listening. Simple Steps to Safeguard Confidential Business Information

10. 7. Identify Stranger. 8. Limit Cellphone Conversation. Anyone can listen in on your cell phone conversation. All it takes is a good ear and a decent scanner. Avoid sharing any sensitive information over a cell phone.

11. Thank for your attention! Questions and Comments?