1. A NATIONAL TRAINING FRAMEWORK FOR CONSUMER AFFAIRS A SOCAP INITIATIVE

2. www.socap.org.au the requirement the coordination of a training program available to all members affordable national relevant – recognition of specialist skills and prior learning establishment of a national skills framework for consumer affairs professionals a portable, recognised qualification cumulative recognition of skills

3. www.socap.org.au National Training Framework framework already in place national recognition competency-based (not curriculum- based) RPL government-funded traineeships

4. www.socap.org.au adding what we need to the framework training packages in place with most applicable competencies already available as electives additional Units of Competency to cover our specialised needs, eg: consumer affairs and law dealing with hardship conflict resolution skills

5. www.socap.org.au what we plan to do to get started…. invite proposals from RTOs wishing to partner with SOCAP assistance with development and approval of additional Units of Competency recognition the successful as SOCAP training delivery agency use of SOCAP brand marketing partnership income for SOCAP national track record of similar projects prior experience in similar field (existing courseware)

6. www.socap.org.au a member-driven/managed initiative establish a working party to work with successful RTO

7. www.socap.org.au outcomes to be achieved for members valuable service for members and their staff paid for by the government benchmarking opportunities for SOCAP income generation for SOCAP positioning SOCAP as the leading organisation for complaint handling

8. www.socap.org.au starting today…… please talk to Rachel, myself or any other board member if you wish to comment, contribute or participate.