1. Successful Middle Management An Infopeople webinar with Joan Frye Williams and George Needham May 4, 2010

2. Why this topic?

3. Beyond the desk schedule Make your library more effective Make your boss more effective Make your staff more effective

4. The eternal triangle CommunityStaffManagement

5. It’s not your job (or anyone else’s) to make everyone happy

6. Or to get everyone to like you

7. Management ≠ Control

8. Manage the environment

9. Civility

10. Efficiency

11. Clarity

12. Accountability

13. “A desk is a dangerous place from which to view the world.” John Le Carré

14. Pit dwellers

15. Dealing with pit dwellers

16. Don’t let it be lonely at the top

17. Extra credit: Make it fun “Does a boy get a chance to whitewash a fence every day?”

18. Manage communications

19. Honesty up, honesty down

20. Enough with the eye roll!

21. Communicating bad news

22. When you’re the messenger Be empathetic Don’t delay Stick to the facts No sugar coating No “sandwiching” Link to principles

23. Speaking truth to power

24. Overcoming resistance

25. When staff dig in Link to outcomes Listen to concerns Encourage participation Cultivate champions Reward desirable behavior Be prepared to change yourself Repeat as necessary

26. Handling rumors

27. Providing effective feedback

28. Overcoming the urge to hide

29. Extra credit: Translate the code words

30. Manage decision making

32. Loyalty across, too

33. A voice, a vote, or a veto?

34. Assuming responsibility for solutions

35. Avoiding binary thinking

36. Beware of “yes men and women”

37. Extra credit: Foster creativity

38. Manage results

39. Preparing for success

40. Gauging community response

41. Extra credit: Leverage mistakes

42. The top manager’s responsibility

43. The middle manager’s responsibility

44. The staff member’s responsibility

45. Signs that you’re on the right track You care deeply about what you’re doing You spend much of your time actively listening You learn every day You share the credit People bring you ideas and not just complaints

46. Don’t forget what we said about not trying to make everyone happy!

47. Let’s continue the conversation E-mail hello@georgeandjoan.com Visit http://georgeandjoan.com